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Official Location Info Updates "Not Applied" & "Pending"

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there Google Maps team,

 
If you're reading this, I'm an employee of the company MY Art Studio Malaysia (Mentari Yakin Management Sdn Bhd, 902033-P) under the Business Development department. One of my task is to update our newly open outlet locations on Google Maps.
I have been encountering some problems in updating the info of some outlets, it's either "Not Applied" or "Pending" for some time now, whereas the info I've provided is accurate and legit.
 
Kindly let me know how can I/We improve this?
 
TQ.
 
Richard Fong
1 Expert replyverified_user

Official Location Info Updates "Not Applied" & "Pending"

Top Contributor
# 2
Top Contributor

Hey Richard,

 

I'd recommend contacting support directly with this issue. If a Pending edit hasn't been updated within moments, it has gone to human moderation. If it takes more than a few days, it probably won't get looked at soon, so take it up directly with Google.



Joel Headley, Google My Business Top Contributor
Find me on: Twitter

Official Location Info Updates "Not Applied" & "Pending"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Joel, thank you for the reply, I've been trying to look for a direct email, is there an email to Google support that you may have?

Marked as Best Answer.
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Accepted by topic author Richard F
6d

Official Location Info Updates "Not Applied" & "Pending"

Top Contributor
# 4
Top Contributor

They use contact forms, not direct email, in order to contact them. 



Joel Headley, Google My Business Top Contributor
Find me on: Twitter

Official Location Info Updates "Not Applied" & "Pending"

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Joel! Just got in touch with Google! Thanks for your help!