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My Business Chat Not Working on Listing

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have setup the new chat feature on my Google business listing. The chat is enabled, and linked to our phone number. If I click the "message" button on our listing from my cell phone and text our business, it gives me an auto response from Google: "Google - Business Admin: Thanks for sending a message to Bekins Northwest - Seattle. For help with Google SMS, reply with HELP." Our phone number never receives the text, and my cell phone never receives the automatic response I setup within our Google business listing. I have verified the number and received the text from Google.

Our listing:

Phone number the text should be sending to: 877-547-7174


Any ideas on what's wrong?