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Incorrectly marked as duplicate

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# 1
Follower ✭ ✭ ✭

Good morning. Today Google My Business has mistakingly marked 6 restaurants as duplicate when none of them are.

 

The first pair;

Nando's Manchester  - Trafford Retail

Trafford Retail Park, Neary Way, Manchester

0161 748 5578

https://plus.google.com/b/110656938685700479817/110656938685700479817/about?gmbpt=true&hl=en

 

Nando's Manchester - Trafford Centre

Trafford Centre, The  Orient, Manchester

0161 748 7917

https://plus.google.com/b/104777668963723448821/104777668963723448821/about?gmbpt=true&hl=en

 

The second pair;

Nando's

West Thurrock Way, Grays

017708 891522

https://plus.google.com/b/111384593528325591458/111384593528325591458/about?gmbpt=true&hl=en

 

Nando's Lakeside Food Court

Unit 417-419 Food Court, Lakeside Shopping Centre

01708 680080

https://plus.google.com/b/100189709279938253023/100189709279938253023?gmbpt=true&hl=en

 

The third pair;

Nando's Slough - High Street

258 High Street, Slough

01753 694222

https://plus.google.com/b/107601380082043677873/107601380082043677873?gmbpt=true&hl=en

 

Nando's Slough - Queensmere

Queensmere Shopping Centre, Slough

01753 536916

https://plus.google.com/b/105046555204927962911/105046555204927962911?gmbpt=true&hl=en

 

Please do not contact the restaurants.

 

I appreciate that all three sets of locations are similar but we definitely have six restaurants .

 

How do you refute the duplication tag?  

1 Expert replyverified_user

Re: Incorrectly marked as duplicate

Top Contributor
# 2
Top Contributor

@Andrew G

lemme please restrict my answer at one of "your  pairs"  only - I think we can consider it "pars pro toto"

 

at first: I never saw in the past GMB is saying like "this listing is a dupe of this other one"

Therefore doubting you see in yuor dashboard any hint of message "Nando's Manchester  - Trafford Retail" would be considered as a dupe of "Nando's Manchester - Trafford Centre"

secondly:

nevertheless your "Nando's Manchester - Trafford Retail" is  indeed a duplicate!

And here we go linking it:

http://maps.google.co.uk/?cid=15990097397685089406

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Incorrectly marked as duplicate

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# 3
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Hi Helmut,

Thank for your reply. You cannot use Google Maps to prove the restaurants are not duplicate because the problem is Google Maps is not showing one-half of the pairs as it incorrectly believes they are duplicates.

What I can do is share the URL of each Restaurant on Nando's site (perhaps Google Street View will confirm locations) and screenshots showing how Google is marketing them as enforced duplicates.

 

https://www.nandos.co.uk/eat/restaurants/manchester-trafford-centre

https://www.nandos.co.uk/eat/restaurants/manchester-trafford-retail

 

Nandos Dupe 1.pngNandos Dupe 2.pngNandos Dupe 3.png

 

I shall see if the official help contact system can be of help. I appreciate your time.

Incorrectly marked as duplicate

Top Contributor
# 4
Top Contributor

@Andrew G

 

your last post shows screenshots of a business account with three of the locations in oyur dahsboard

 

where are teh other three?

 

Ok 

 

I need screes captures for each of the six locations after having clicked "MANAGE LOCATION"

 

I need to see for each listing at least the specified addresses and phone numbers

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrectly marked as duplicate

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# 5
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The three matched 'duplicates' do not appear on this screen.

 

The ones shown here are considered duplicates. I find out which Google considers the original by exploring the Manage Location options and the sidebar "Duplicate Location" alert (shown in the third screen grab).

Addresses and phone numbers are in the original post. 

 

Incorrectly marked as duplicate

Top Contributor
# 6
Top Contributor

sorry @Andrew G

 

It doesn't help me to help you getting told by oyu what oyu might see.

I need to see the six screen captures of the six pages of then three pairs

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Incorrectly marked as duplicate

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# 7
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Set One:

So-called duplicate first

Dupe A1.pngDupe A2.png

 

Set Two:

Dupe B1.pngDupe B2.png

 

Set Three:

Dupe C1.png

Dupe C2.png

Re: Incorrectly marked as duplicate

[ Edited ]
Top Contributor
# 8
Top Contributor

@Andrew G

 

Thanks for the six screen grabs

 

You see me now bit baffled.

 

I can't explain this and have to escalate this up the ladder:

 

(for my own reference only: three pairs of duplicates - but no reason to de)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Incorrectly marked as duplicate

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# 9
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Update: Google are requesting shop front photography to confirm these are 6 separate locations. This is because not all restaurants are on Streetview (they are in shopping centres).

Incorrectly marked as duplicate

Top Contributor
# 10
Top Contributor

@Andrew G

got a word back:

 

in fact two words:

at first regardin the dupes:

my CM reset those duplicates herself.

But you will have to wait for the bulk verification job to verify the locations (since they are bulk verified they don't need to request PIN's for the locations). 

 

secondly:

 

we warning yo about the violating names of the listings.

 

The names are to clean up - removing location identifiers on all locations.

to clean up their business names? It looks like they have location identifiers on all locatios and that violates Googles guidelines.  

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile