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How to transfer ownerships of 11 locations, if I used bulk upload in GMB, for a chain of 100+ stores

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I recently uploaded a spreadsheet with over 100 locations for our client, who is a large Canadian restaurant chain. Out of 117 locations, there are 11 business listings that we don't have access to. I requested the ownership transfer for each of these 11 locations individually through GMB dashboard, but I received all the different follow up emails from Google support team. None of these follow up emails said that they will contact the current listing owner - on the contrary, emails contained information about how to request  the ownership transfer through GMB dashboard (which I actually did,  and that's why they needed to follow up).

 

I remember before, there was a special Google team for this type of issues (for bulk uploads in Google My Business), but nobody from  this team followed up. I'm a little bit confused now, and don't know how to proceed with the ownership transfer. Is there someone who can help me out with this?

 

Thanks in advance,

 

Milena

1 Expert replyverified_user

How to transfer ownerships of 11 locations, if I used bulk upload in GMB, for a chain of 100+ stores

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

How to transfer ownerships of 11 locations, if I used bulk upload in GMB, for a chain of 100+ stores

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Bryan, 

 

Thanks for your response, but that's not what I meant by wanting to transfer the ownerships of 11 listings. These listings are owned by other people, we don't have them in our GMB dashboard.  We need to get the current listings' owners to transfer the ownership to our client's dashboard.

 

I hope this was more clear explanation.

 

Thanks,

 

Milena

How to transfer ownerships of 11 locations, if I used bulk upload in GMB, for a chain of 100+ stores

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

How to transfer ownerships of 11 locations, if I used bulk upload in GMB, for a chain of 100+ stores

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks @User, but that's again not the answer to my question. Can you please read my message first.

 

@Helmut Geissler, I see that you are very active in this community, and I am still struggling find a solution. Do you happen to know if there is still a team of Google specialists for bulk-upload listings, and how to get in touch with them? Can you please read my first message from this thread and help me find a solution.

 

Thanks in advance,

 

Milena

How to transfer ownerships of 11 locations, if I used bulk upload in GMB, for a chain of 100+ stores

Top Contributor
# 6
Top Contributor

@Milena M

 

since you provided very little concrete information I hesitated to jump inyto this thread.

(the other reason is I don't have myself much experence with bulk feeds)

 

 

I therefore can't you provide concrete help.

Two options to offer:

 

1# contact business support via this path:

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

2# in case option 1# will not help you should provide much more  and concrete data. 

Best would be to create and share a doc (GoogleDrive based)

Explaining (sumarizing)  there the entire issue again and  

listing there all the listings belonging to the chain but not usable in your bulk feed.

also it could be helpful to identify the business account where you try to manage the entire bulk feed of the chain.

(the latter includes at least the email used to access the business account)

Note: such email addresses never publish here in the forum.

Once starting the option 2# I will tell you on your requeste here how to provide the email address "offline the forum"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile