AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
1.9K members online now
1.9K members online now
Agencies and businesses with many locations: start here.
Guide Me
star_border
Reply

How to show multiple business locations correctly on Google

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

In a bit of help.  I've posted twice previously in other Google Forums 3-4 months ago (info https://productforums.google.com/forum/#!topic/websearch/w27XPoWSiUA;context-place=mydiscussions) but havent solved the issues I am experiencing.

 

I'm not sure if my problem is Google Search or a Google My Business issue or neither of these products :-)

 

This is my problem

 

Hi, after some help that has caused some issues for several weeks relating to incorrect campus locations showing in the Knowledge Graph.

 
My company is a college in South Wales, UK with 4 campus locations.  
 
I have created Google+ local/brand pages as follows
 
Coleg y Cymoedd - Overraching Brand +page - https://plus.google.com/112563887625927228391 
 
Coleg y Cymoedd Aberdare Local Business + - https://plus.google.com/109792129778712747490
 
Coleg y Cymoedd Nantgarw Local Business + - https://plus.google.com/101961634919982240335
 
Coleg y Cymoedd Rhondda Local Business + - https://plus.google.com/117841329225552237386
 
Coleg y Cymoedd Ystrad Mynach Local Business + - https://plus.google.com/101450973710229209672
 
On my website, I have included Schema Details for the official social media sites and google plus pages.
 
Results when searching 'Coleg y Cymoedd'
 
The knowledge graph displays information relating to our Aberdare campus.
No Social Media Schema appear (Facebook, Wiki, Twitter, LinkedIn ) etc Google+ brand/location page
 
Results when searching 'Coleg y Cymoedd Aberdare'
Correct campus and map location appear in knowledge graph.
No Social Media Schema appear (Facebook, Wiki, Twitter, LinkedIn ) etc or Google+ brand/location page
 
Results when searching 'Coleg y Cymoedd Nantgarw'
Correct campus and map location appear in knowledge graph.
No Social Media Schema appear (Facebook, Wiki, Twitter, LinkedIn ) etc or Google+ brand/location page
 
Results when searching 'Coleg y Cymoedd Rhondda'
Incorrect details in Knowledge Graph.  Links to our 'Aberdare' campus
No Social Media Schema appear (Facebook, Wiki, Twitter, LinkedIn ) etc or Google+ brand/location page
 
Results when searching 'Coleg y Cymoedd Ystrad Mynach'
Incorrect details in Knowledge Graph.  Links to a 'wiki' page for a previous name of the college
Google+ location page does appear however
No other Social Media Schema
 
After help on how I can get the above search terms displaying correct Knowledge Graph results namely -
 
  • Correct Campus Location and Opening Times etc (which are contained in the Google+ location page)
  • For when 'Coleg y Cymoedd' is searched that a specific campus doesnt appear but mroe our Wiki page and social media profiles.
  • Social Media Schema Links (Facebook, Twitter, Google+ etc)
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: How to show multiple business locations correctly on Google

Top Contributor
# 2
Top Contributor

@Coleg y C

I unfortunately missed reading in August your older thread in the old forum due to my own vacation time.
But Nnow I feel it necessary to tell you that all four above linked G+ pages for your colleges "Coleg y Cymoedd" are violating Googles guide lines regatding its "naming":

Please read "Guidelines for representing your business on Google"


Even the linked websites of the four location and also that for Rhondda tells their visitors the name would be just  "Coleg y Cymoedd"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: How to show multiple business locations correctly on Google

Top Contributor
# 2
Top Contributor

@Coleg y C

I unfortunately missed reading in August your older thread in the old forum due to my own vacation time.
But Nnow I feel it necessary to tell you that all four above linked G+ pages for your colleges "Coleg y Cymoedd" are violating Googles guide lines regatding its "naming":

Please read "Guidelines for representing your business on Google"


Even the linked websites of the four location and also that for Rhondda tells their visitors the name would be just  "Coleg y Cymoedd"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: How to show multiple business locations correctly on Google

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the reply @Helmut Geissler , the g+ location pages were adaptations from Google My Business accounts from several years ago.

 

I'm slightly confused as each of our campuses is listed in Google Maps through My Business Location with a local g+ page created as standard during the process.

 

I've read through the guidelines.  Could you confirm that each of the location pages should just be named 'Coleg y Cymoedd' with the reference to the location ' Aberdare', 'Nantgarw' etc removed?

Re: How to show multiple business locations correctly on Google

Top Contributor
# 4
Top Contributor
Yes
Any geo references in the name should removed
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile