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How to contact a google reviewer directly, not publicly

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Laundromax.com

Would love to know if it is possible to reach an individual reviewer individually and not for the public.

 

Thank you

 

Jenniffer C.

Laundromax

1 Expert replyverified_user

How to contact a google reviewer directly, not publicly

Top Contributor
# 2
Top Contributor

I'm afraid @Laundry C

 

it's not possible to directly contacting a reviewer via GoogleMyBusiness.

Can of course answer as owner offering the reviewer to contact you again 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

How to contact a google reviewer directly, not publicly

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Hi @Laundry C

 

The reviews are not for discussion, it's a one way street. Your best bet in your review response it to ask them to call the location and ask for someone or leave them with an email they can reach so you can resolve their issue 

 

Example: "I'm sorry you had a bad experience with us, please email our support team at feedback@laundromax.com and we will be sure to take care of you."

How to contact a google reviewer directly, not publicly

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you for your response Helmut!

How to contact a google reviewer directly, not publicly

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Eric, Thank you very much. This is very helpful.