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Google Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Alexander Toyota

889 E 32nd St Yuma Az

928-344-1170

https://plus.google.com/+AlexanderToyotaYuma

I have an issue with a review. The customer gave us a negative review although we have no record of him purchasing a vehicle here nor servicing one. He does have a history with our sister company. I flagged it about a week ago and I haven't received an email addressing the situation nor has the review been removed. 

1 Expert replyverified_user

Re: Google Reviews

Top Contributor
# 2
Top Contributor

I am sorry you are having this problem.

 

But....

 

Google is only concerned whether a review violates their review policy terms. These are things like the use of swear words, or the inclusion of a link or an obvious conflict of interest. They will not remove a review because it is or isn't your customer.

 

Your only hope would be to reach out to the customer and ask him or her to delete from your listing and add it to your sister company.