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Google Changing Business Addresses Automatically

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi community. I'm managing listings for GoHealth Urgent Care. One of our centers keeps automatically changing its address to another city, which is conflicting with the search of another center. 

 

The location in question is Northwell Health-GoHealth Urgent Care - East Northport

address: 4199 Jericho Turnpike, East Northport NY, 11731

G+: https://plus.google.com/u/1/113845804052458431287/about?gmbpt=true&hl=en&_ga=1.82765973.2046392086.1...

phone: (631) 238-3066

 

But as you'll see in the google search below, the address shows up as being in Commack (4199 Jericho Turnpike, Commack, NY 11725). We just opened a new center in Commack so the listings are hurting each other and customers are having trouble finding the Commack location at 8 Jericho Turnpike, Mayfair Shopping Plaza, Commack, NY 11725.

 

In the backend, the address is correct.

 

Screen Shot 2016-10-28 at 11.13.41 AM.png

 

In Google search, it isn't: 

 

https://www.google.com/search?ludocid=8672678319065134469&hl=en&q=Northwell%20Health-GoHealth%20Urge...

 

Any tips?

2 Expert replyverified_user

Re: Google Changing Business Addresses Automatically

Top Contributor
# 2
Top Contributor

Hi @Chance K

 

This is the oddest thing I have seen.

 

I am going to see if @JoyHawkins can tell whats up with this : https://goo.gl/maps/CW6zBJyjHfH2

 

Northwell Health GoHealth Urgent Care   East Northport   Google Maps.png

 

One other thing Chance.

 

Is that really how you answer your phone ?

 

Northwell Health-GoHealth Urgent Care - East Northport

 



Tim Capper, Google My Business Top Contributor
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CGoogle Changing Business Addresses Automatically

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@TimCapper Thank you so much for looking at this. I don't know what to do.

 

I believe they answer the phone just simply as "GoHealth Urgent Care."

Google Changing Business Addresses Automatically

Top Contributor
# 4
Top Contributor

I fixed it on the backend. Let's hope that makes it stick but let me know if it doesn't!


Joy Hawkins, Google My Business Top Contributor
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Google Changing Business Addresses Automatically

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

It seems to be accurate now. Thank you so much, Joy! 

 

For some reason, though, it doesn't seem to be helping with the search for the conflicting store in Commack.

 

A Google search of GoHealth Urgent Care Commack still brings up the East Northport location. Our customers are having a hard time finding the Commack center becuase of this.

 

Northwell Health-GoHealth Urgent Care - Commack

98 Jericho Tpk, In the Mayfair Shopping Plaza, Commack NY, 11725

G+: https://plus.google.com/u/1/b/109412988588579542488/109412988588579542488?gmbpt=true&hl=en

Phone: 631-387-4355

 

As of now, the only way to yeild a proper search for this center is by using the full address, but potential customers come to Google to learn the address. Any thoughts on this? Sorry to make this a two part issue, but it's really got us confused.

https://www.google.com/search?q=Northwell%20Health-GoHealth%20Urgent%20Care%20-%20Commack%2098%20Jer...

Re: Google Changing Business Addresses Automatically

Top Contributor
# 6
Top Contributor

Hi @Chance K

 

Google will show what they feel is most relevant, including on page and external signals

 

I would restructure, so that Google see's this as an Organisation / Brand and you would get your own brand pack, that People can see all on a map.

 

starbuck london   Google Search.png

 

 

Names:

 

All of them should just be : GoHealth Urgent Care

 

 

The Commack location:

 

You are currently in a parking lot and also your address line 2, should not be Mayfair Shopping Plaza Commack, 

 

Your address line 2 should be the suite or office number in the plaza.

 

GoHealth Urgent Care

98 Jericho Turnpike

Suite 100 ( example )

Commack

NY 11725

 

 On Site Signals:

 

Your page links to to an incorrect map address, you should link from the actual business page.

 

Commack   GoHealth Urgent Care.png

 

This is the link provided by your map listing

 

https://goo.gl/maps/DkZQgrLmjKK2

 

Structured Data:

 

You also do not have any structured data on location page, which I would also recommend as this will help structure your information and location.

 

https://health-lifesci.schema.org/MedicalClinic

 

 

 

 

 

You need clear consistent signals and information across your site.

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership