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Failed to load managers in list view

[ Edited ]
Top Contributor
# 1
Top Contributor

There seems to be a current bug on the list view (/manage/.../list). I can't add managers to a business account or listing. 

 

In order to reproduce, follow these steps:

  1. Go to a business account. The URL should be of the type business.google.com/manage/...
  2. Select ☰ (the hamburger menu).
  3. Select Manage users

Expected result: 

The manage users dialog box should load so I can choose the add user button.

 

Actual result:

A empty box flashes on the screen. A message at the bottom of the screen says Failed to load managers

 

I can access the user management when using https://business.google.com/b/ but not on https://business.google.com/manage/

 

Note, once this error happens, the entire page becomes unusable. Nothing is clickable and I need to do a page reload to make anything work.

 

@Marissa_GMB



Joel Headley, Google My Business Top Contributor
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Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Joel H
April 2017

Failed to load managers in list view

Community Manager
# 7
Community Manager

Hi all, 

 

This should be fixed - @Joel H, can you confirm? 

 

Thanks!
Marissa


____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
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Failed to load managers in list view

[ Edited ]
Community Manager
# 2
Community Manager

Thanks for letting me know. I'll reach out to the team and get back to you. 

 

Best,

Marissa

 


____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
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Failed to load managers in list view

Top Contributor
# 3
Top Contributor

Thanks Marissa. I suspect it has something to do with the 100 listing limit. But I'm guessing it shouldn't be failing as spectacularly as it does today. 



Joel Headley, Google My Business Top Contributor
Find me on: Twitter

Failed to load managers in list view

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for posting this. I am experiencing the same issue. Seems to be going around a bit now. 

Failed to load managers in list view

Top Contributor
# 5
Top Contributor

Glad to hear I'm not the only one @David K

 

I've confirmed this has nothing to do with the 100 listing limit. I've tested this with an account that only has 18 listings total. 



Joel Headley, Google My Business Top Contributor
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Failed to load managers in list view

Explorer ✭ ✭ ✭
# 6
Explorer ✭ ✭ ✭

I reported the same.  it resolved, not sure why/how... my network or theirs.

Marked as Best Answer.
Solution
Accepted by topic author Joel H
April 2017

Failed to load managers in list view

Community Manager
# 7
Community Manager

Hi all, 

 

This should be fixed - @Joel H, can you confirm? 

 

Thanks!
Marissa


____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Failed to load managers in list view

Top Contributor
# 8
Top Contributor

Yes - fixed - thanks so much for escalating, Marissa!



Joel Headley, Google My Business Top Contributor
Find me on: Twitter

Failed to load managers in list view

Community Manager
# 9
Community Manager

Thanks for reporting! :D


____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Follow us on GMB on Social: Facebook | Twitter

Failed to load managers in list view

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi all,

 

Thanks for posting this. I am also experiencing the same issue.

@Marissa_GMB, could you maybe help ?

 

Thank you !

Julie