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Duplicate - and lower quality listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there

I managed the business listing for Inchcape Retail dealerships, and this is a duplicate listing, that we don't manage:
Our listing is this one 'Hunters Land Rover Preston' -  / Map View - and seems better quality, so not sure the one above it getting served in SERPs. 
It's the same business as the one above with the same address (Garstang Rd, Bilsborrow, Preston PR3 0RB, UK). The telephone number IS different but that only because we have call tracking on our listing so are using 01995 478604.
If you can't close the former listing down, can you let me know why it gets served above ours? 
Dan ( /