My Business
1.8K members online now
1.8K members online now
Agencies and businesses with many locations: start here.
Guide Me
star_border
Reply

Business Listing Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Recently created a business profile for my client.

Just entered the pin code from the post card and it resulted in a suspended business.

I have read the guidelines and documentation. I don't know why this happened.

 

1. Full business name:  Chase Surface and Designs
2. Current business address: 144 Wexford Dr, Calhoun, GA 30701
3. Current telephone number: (706) 409-4623
4. Google Maps URL : New Profile so N/A
5. Website (if applicable): www.chasesurfacedesigns.com

 

Please advise.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author SearchEngine S
August

Business Listing Suspended

Top Contributor
# 19
Top Contributor

ok @SearchEngine S 

 

escalated it  via # 611

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Business Listing Suspended

Top Contributor
# 2
Top Contributor

I doubt at the mentioned address is a store front or any signage of the business as it is likely a business running as a mobil one (servicing customers at their addresses only.

In this case its important to specify a service area with hidden address.

Have you done this?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business Listing Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler,

Yes, as requested by the client. He does his business on the customer site.

But we see no way to confirm that in the profile itself. How do we confirm that or change that? It appears there is no other recourse but to delete and recreate. How do you suggest we proceed in order to minimize delay?

Business Listing Suspended

Top Contributor
# 4
Top Contributor

@SearchEngine S

 

its to do as per this HC article https://support.google.com/business/answer/3038163?hl=en

and over there according 

"Select the box next to “I serve customers at my business address” if you want your complete address to appear on Google and your business location is staffed and able to receive customers during its stated hours" - it means regarding the listing of your client:

you have to uncheck this box

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business Listing Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Helmut Geissler,

 

Thank you so much for continued help.

 

I followed the instructions in that HC article.

And this is the screen shot of what I found showing that I did that.

https://i.gyazo.com/3289dfc9bce1c1ad3eba8a0441652d3f.png

 

So I am still at a loss as to what is wrong with this one.

I have personally over 20 of these without issue.

Any more thoughts?

Re: Business Listing Suspended

Top Contributor
# 6
Top Contributor

@SearchEngine S

it MUST  be a browser related issue not getting on your end the little box shown to tick or untick 

 

 

 

On my end and for one of my own  service area business it looks as below:

screenshot-business.google.com 2017-07-02 15-56-20.png

 

 Strongly recommend to manage and  re-edit the listing in your dashboard using any other browser.

(I'm btw am using Chrome)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business Listing Suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@Helmut Geissler,

 

Sorry about that. Didn't notice the scroll bar in that frame at the time. It was already unchecked as the screen shot shows. I also changed the SAB from 100 to 60 mi in case that caused the issue.

 

https://i.gyazo.com/410eb5e02bc6ec209691378d6ce148d3.png

 

Thoughts?

Business Listing Suspended

Top Contributor
# 8
Top Contributor

never more as 35 Miles - htis is our experience and any larger radius is of no benefit for ranking - in contrary the ranking will be a zero ranking

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business Listing Suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

@Helmut Geissler,

 

Ok. Understood.

Any more thoughts to why it is suspended?

What are the next steps towards resolution?

Business Listing Suspended

Top Contributor
# 10
Top Contributor

Have no clue about the "why"

 

can oyu provide good proof the bsuiness is legit ?

 

Business license et cetera?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile