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Business Listing Suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

can you please help me with my business listing. The message says it has been SUSPENDED DUE TO QUALITY ISSUES.

A while ago, when entering areas of service, one of the areas I entered was Surrey, England, but I only typed Surrey. Who would know that there is Surrey in Vancouver and Google would automatically assume that one. So on maps the pinkish section that shows your area of service goes around Greater London and the surrounding areas and then all across the Atlantic Ocean all the way to Surrey, Vancouver. I corrected everything and as there was also change of address I tried to update everything and verify, but it doesn't get updated, no option for verification and listing still suspended.

I filed an appeal and still no response from Google.

Can anyone please help me reinstate the listing or give an advice?

 

Business name: Pro Cleaning London

Current address: 34 Lombard Avenue, Enfield, UK, postcode: EN3 5LN

Tel. number: 02033977797

Listing address: https://goo.gl/Z8QmJB

website: https://goo.gl/0cb2en

 

Thank you

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Todor U
March 2017

Business Listing Suspended

Top Contributor
# 2
Top Contributor

@Todor U

I beleive this strange matter can fixed by GoogleSupport only

Apparently no "normal user" is able to edit this strange ocean crossing service area.

 

They should try deleting the actual unverified listing as per https://goo.gl/maps/jRmTPGWhxsH2 (as this is the listing with the strange ocean crossing service area)

 

contact them tomorrow through this link requesting a call back:

Talk to a specialist

 

give me a feedback what they tell you  or not tell you.

 

In case they can't help I could try escalating it my way.

 

 

 

_________________________________________________________________________________

Attention: Google decided in their fathomless wisdom changing in March 2017 their system of notifications about new threads or responses in the GMB forum to a very worst behavior. This way they corrupted my workflow entirely. Don't expect I will notified about any new response by you on my posting here unless you're using the mentioning functionality on your new response - mentioning me per " @[my name]"

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business Listing Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler

thank you very much for your response.

Will do everything as you say tomorrow and will give you feedback right away.

Have a pleasant evening!

Business Listing Suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi @Helmut Geissler

 

I spoke with Google My Business, explained everything in detail and they said they will help solve the problem and let me know with an e-mail. And if they need any additional information, like Statement of Incorporation for the company or anything else, again they will request it via e-mail.

I mark the problem as solved for now. If nothing happens, I will try and get in touch with them again and if still no progress, I will ask for your help again.

 

Once again one BIG THANK YOU VERY MUCH for your help. I cannot find words to express my gratitude... What you guys do, help others with their Google My Business problems, is simply out of this world. Just amazing! Keep up the great work!

 

Kind regards,

Todor Uzunov

Business Listing Suspended

Top Contributor
# 5
Top Contributor

Thanks @Todor U for your kind words and the intermediate feedback.

Fingercrossing they can fix it.

Actually it isn't yet

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business Listing Suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hoooraaaay :)

Hi @Helmut Geissler

Success! I got a call from GMB today and the lady I spoke with said they have lifted the suspention now and everything is OK.

https://goo.gl/xjbjNC

I'm just waiting for the verification PIN now.

Business Listing Suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

pls give help for suspended reson