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Business Hours Not Updating After 4 Days

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We updated store hours for our 50 locations in GMB dashboard Saturday and search results are still showing old hours. This was an almost immediate change in the past.  We need to get these refreshed ASAP.

 

I will give you one example to look into:

1- Jake's Fireworks

2- 2215 W Main St, Independence, KS 67301

3- 800-766-1277

4- https://www.google.com/maps/place/Jake's+Fireworks/@37.2235959,-95.7340529,15z/data=!4m2!3m1!1s0x0:0...

5- https://www.jakesfireworks.com/stores/ks/independence

 

1 Expert replyverified_user

Business Hours Not Updating After 4 Days

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

What are the new hours @jakesfireworks?

Business Hours Not Updating After 4 Days

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

9 AM - 11 PM as posted on our web site and GMB dashboard

 

Business Hours Not Updating After 4 Days

Top Contributor
# 4
Top Contributor

@Nathan D any ideas? 

 

I poked around and can't seem to tell where Google is pulling the incorrect hours from. I was thinking about escalating to the CM.

Colan Nielsen, Google My Business Top Contributor
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Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Business Hours Not Updating After 4 Days

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Colan - please escalate if that will get this resolved.  Based on another post in this forum it looks like some other companies are experiencing this same issue.

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Business Hours Not Updating After 4 Days

Participant ✭ ✭ ✭
# 6
Participant ✭ ✭ ✭

I believe there’s a bug that’s affecting GMB users; might be good to get confirmation on it though @Colan

Business Hours Not Updating After 4 Days

Top Contributor
# 7
Top Contributor

@Nathan D

@jakesfireworks

 

I'm asking Google for confirmation on whether this is a bug or something else.

 

Thanks

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Business Hours Not Updating After 4 Days

Top Contributor
# 8
Top Contributor

Sorry for the delay, but yes this was a bug last week that should now be corrected. 

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Business Hours Not Updating After 4 Days

Top Contributor
# 9
Top Contributor

Sorry for the delay, but yes this was a bug last week that should now be corrected. 

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky