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Bulk Uploading/Changing Profile Photo

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,

 

Info to start:

Waterfields (Leigh) Ltd

Manchester Road

Leigh

WN7 2LX

01942740000

https://plus.google.com/b/117023946659834933076/117023946659834933076/about?gmbpt=true&hl=en-GB

 

So I have recently sorted all our shops on Google, it was a mess but now it isn't.

 

I would like to use a profile picture for our shops so when people see us on Google Maps they see something tasty.

 

I have uploaded a profile picture then ticked the "apply changed to XX locations", it comes up with errors every time saying they cant be saved.

 

I have also tried the spreadsheet upload method, I copied the URL from the head office where it is working perfectly to all other locations and still came up with the same error.

 

Please help!!

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Christopher W
June 2016

Re: Bulk Uploading/Changing Profile Photo

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
HI Helmut,

I managed to sort it.

Google came up with some error messages about failed uploads, one of them was regarding pixel size of the image, it had to be less than 500x500.

This is confusing because as you saw the image I showed you was over 500x500 and that had uploaded fine.

I tried to upload a 495x495 pixel version, it worked for about 15% of the locations.

I changed picture entirely and made sure it was less than 500px and it worked after several attempts.

Perseverance.

Thanks for the help!

Chris

View solution in original post

Re: Bulk Uploading/Changing Profile Photo

Top Contributor
# 2
Top Contributor
is this picture https://goo.gl/HBeHJC the one you can't add as profile pic
to your other locations?
Have you followed the steps as describd in here: https://goo.gl/XqYWtc ?
Can you please provide the URL you are trying to use for the other
locations as per step 5 of https://goo.gl/XqYWtc ?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Bulk Uploading/Changing Profile Photo

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

Thanks for the response.

Actually the picture you linked is cropped for some reason, the profile picture we want to use is this:
https://plus.google.com/photos/photo/117023946659834933076/6288567418420604882

Yes, I have followed the steps.

As per step 5, here is the URL I was trying to use:
https://lh3.googleusercontent.com/A0o6xvrSCtBTZj6dmFQ2zYfjmOqYesllinBlI6Ca84IqtvaFsMnyXZLPx5eYYLIYYh...

Thanks for the help!

Chris

Re: Bulk Uploading/Changing Profile Photo

Top Contributor
# 4
Top Contributor
just as a test to see your URL is causing the issue:

Can you try whether this URL will work:

https://drive.google.com/file/d/0B1auVcBx-g-baTB2ZmV6N21IcHM/view?usp=sharing

Note:

its your pic but I uploaded it intentionally to my own Googledrive.

so the pic of my new URL is not under your control yet.
But to check your issue is caused by your URL or not it might be a good option to try my URL.
Once it works we know more.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Bulk Uploading/Changing Profile Photo

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Helmut,

I tried to upload this URL but it wouldn't even let me save it to one location, never mind transferring to all.

Thanks again,

Chris

Re: Bulk Uploading/Changing Profile Photo

Top Contributor
# 6
Top Contributor
Hmmm Chris
Frankly said:
I'm out of ideas.

Can you share the bulk file with the pic URL in it perhaps.
I then would ask other TCs taking a closer look onto the issue
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Bulk Uploading/Changing Profile Photo

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Helmut,

Can you clarify what you want me to do please? Do you want me to use the URL you suggested I try in the bulk upload spreadsheet?

Or share the bulk file with you?

Thanks for the continued support,

Chris

Re: Bulk Uploading/Changing Profile Photo

Top Contributor
# 8
Top Contributor
sorry for being unclear.
I meant to share the bulk file with me (means attaching it to here)
And I meant the bulkfeed containg the not working photo URL as per
https://goo.gl/XqYWtc
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Christopher W
June 2016

Re: Bulk Uploading/Changing Profile Photo

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
HI Helmut,

I managed to sort it.

Google came up with some error messages about failed uploads, one of them was regarding pixel size of the image, it had to be less than 500x500.

This is confusing because as you saw the image I showed you was over 500x500 and that had uploaded fine.

I tried to upload a 495x495 pixel version, it worked for about 15% of the locations.

I changed picture entirely and made sure it was less than 500px and it worked after several attempts.

Perseverance.

Thanks for the help!

Chris

Re: Bulk Uploading/Changing Profile Photo

Top Contributor
# 10
Top Contributor
Thanks so much for the valuable feedback
Much appreciated
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile