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why is my account not active after transfer of money to new billing system?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I make manual payments and made a top up on 23/09/16 which was the debited and credited to new billing system, but it says the ads aren't running as no balance. Any ideas of what I heed to do to get account active again?

1 Expert replyverified_user

why is my account not active after transfer of money to new billing system?

Top Contributor
# 2
Top Contributor

Hello,

 

What is your current payment method. Prepay or post pay? In case you are facing this issue after the billing upgrade, my suggestion would be to contact AdWords support for that for detailed account specifics.

 

Pankaj