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very upset

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I called in March to cancel my google ad words and was told it was canceled and I owed about $67,which was fine. Now I see there was a charge for $196.66 on 3/14 -270003 *168793* (absurd), a double charge on 02/04 for $132.,  and now another charge April 1 for $71.33. Can someone please tell me what is going on? It seems you have very poor communication amongst your team!! Please give me a call as soon as possible!!

Thank you,

Heidi Dieterich

DBA Personal Touch Electrolysis

603-498-5112

1 Expert replyverified_user

Re: very upset

Top Contributor
# 2
Top Contributor

Hello;
I understand your frustration. However, billing /payment issues are account specifics. Since we do not have access to the account we cannot help with that.


Please contact your local Google customer service. (See contact details below):
.
http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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