AdWords
4.7K members online now
4.7K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

verification

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

My AdWords page says my account is "suspended" because my billing can not be verified.  ???  They've already charged my credit card.   I honestly don't know how to respond to this.  Any help?

 

Thanks,

1 Expert replyverified_user

Re: verification

Top Contributor
# 2
Top Contributor

Hello;
Have you verified that your billing address (including street number and zip code ) match those on record with the credit card issuer?
Please share your website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: verification

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Yes, I have.  The website address is: www.AutoSellExpress.com

 

Thanks, in advance, for your help!

Re: verification

Top Contributor
# 4
Top Contributor

Hello again;

 

This is a picture, that Google's robot can't read the text on it- so consider it as a blank page;

Furthermore, read and check carefully the "advertiser claims" section of the Policy;

The text of the ad (even if a robot were able to read) violates this section of the Policy;

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: verification

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

Thanks, Moshe, but that was clearly NOT why my account was suspended.  If indeed that is the problem then Google NEEDS to say so, in English, so a reasonable person can comprehend.  Saying it was suspended becaise of "billing verification" is a deliberate mis-communication.

Re: verification

Top Contributor
# 6
Top Contributor

I don't know the reason, but we have seen cases where the suspension notification was about a billing issue, while, actually, the reason was landing page/ site violation. So, if you want us to explore further, please share your website URL.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: verification

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

If Google can't communicate that CLEARLY, they have no business being IN business.  You have no trouble communicating that, Moshe, so what's GOOGLE'S problem?

 

 

Re: verification

Top Contributor
# 8
Top Contributor

I am not part of Google Policy section. So I cannot comment why there are times  the suspension email does not   correspond with the suspension cause.

 

If you would like us to help, please post your website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: verification

Follower ✭ ✭ ☆
# 9
Follower ✭ ✭ ☆

Thanks, Moshe!  The website url is: AutoSellExpress.com.  I understand that this site is a PHOTO, but that has ZERO to do with "Billing Verification."  Now Google has BLOCKED me from even sending them the form to request reconsideration.

Re: suspension due to billing?

Follower ✭ ✭ ☆
# 10
Follower ✭ ✭ ☆
Hello, Laura!

I've tried filling out that form, but it seems that I've been BLOCKED from even sending that form. How can I get a LIVE PERSON to review my account?