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suspended because your billing information cant be verified

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I will appriciate some help here to recover my account.

I got a message 4 days ago that my account is under review.

in the meantime a google experts helped me and got acces to my account via the "Account access" tab.

I had also an extension number to get support from him directly when im calling to google adwords support.

The experts helped me to build a new campains in my account. and when i aksed him about the suspicion

hi told me that everything is gonna bee ok, that its just a regular review.

Yesterday i got the final decision from google that say's "Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension."

 

Now im triyng to call the google adwords experts with no succes there and no one answer.

Its a payment method problrem? im using in my company Credit Card, im the CEO & Owner of the company, im using this card for a lot of differnte paypments for my company.

what could bee the reason for the suspended ? How can i fix it?

 

How can i proof that the card is fine  and recover the account ?

 

BTW i have 1 Disapproved ad in my campain, that could bee the reason ?

 

Thanks ahead !

1 Expert replyverified_user

Re: suspended because your billing information cant be verified

Top Contributor
# 2
Top Contributor

Hi there;

What is the reason for suspension  mentioned in the suspension email received from Google?

Please share the website URL suspended.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: suspended because your billing information cant be verified

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hey MosheTLV. there is no specific reason in my account.
This is my wesbite - https://www.colemanlocksmith.com/

Thats what i can see there - http://www.awesomescreenshot.com/image/580593/78e5342e51bf6b30a10c4039b970c234

There is no elaboration there in the account.

Re: suspended because your billing information cant be verified

Top Contributor
# 4
Top Contributor
Check your inbox. (The email address linked to this AdWords account).
You should have a suspension email from Google.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: suspended because your billing information cant be verified

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes i saw your email, but whats in there? i didnt saw any action there
whats the purpose?

Re: suspended because your billing information cant be verified

Top Contributor
# 6
Top Contributor

Once an account is suspended an email sent by Google to the email address linked to the Adwords account. (The email which you use to log into the account)
In this email the reason for suspension is mentioned. This is the first step in troubleshooting the case.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: suspended because your billing information cant be verified

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Yes i have this email here.
but as i told u there is no specific reason why the suspended is exist.
U want me to send u screenshot of this email?

Re: suspended because your billing information cant be verified

Top Contributor
# 8
Top Contributor


Please copy / paste here the suspension email received from Google;
Mask  any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: suspended because your billing information cant be verified

[ Edited ]
Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi Chen,

Thanks for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

Our support team will not be able to give you any more specifics on the suspension.

We appreciate your understanding and cooperation.

Sincerely,
The Google AdWords Team

Re: suspended because your billing information cant be verified

Top Contributor
# 10
Top Contributor
Hello again;
This is a reply to an appeal request. I'm looking for the initial suspension email.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’