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started a new adword account and charged 10 dollars without even starting a an ad campaign?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hello,

just now I have started an adword account, without even startind an ad campaign, my credit card is charged 10 dollars. Where will I can see my prepaid amount.?

1 Expert replyverified_user

Re: started a new adword account and charged 10 dollars without even starting a an ad campaign?

Top Contributor
# 2
Top Contributor

Hi @Me N My Toys,

 

My suggestion would be to review the billing area of your AdWords account to see what's happened. To do so:

 

1.) Log in to your account and click on the cog icon located in the top-right corner of the interface.

2.) Click on Billing & payments from the drop-down menu.

3.) Click on Transactions in the left-hand column of the page.

 

From here you should be able to identify what the $10 charge was.


ScottyD, AdWords Top Contributor
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started a new adword account and charged 10 dollars without even starting a an ad campaign?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

thanks for your help, I already checked that, it is showing payment received 10 dollars. credit balance 0.

 

Re: started a new adword account and charged 10 dollars without even starting a an ad campaign?

Top Contributor
# 4
Top Contributor

Hi @Me N My Toys,

 

In that case, I'd recommend checking this article out and then use the "contact us" hyperlink found in the third step. I personally believe that's going to be your best way of getting the matter resolved.

 

I'd be interested to know what it was in the end though.


ScottyD, AdWords Top Contributor
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