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site was suspended due to suspicous activity. please help

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear fellow googlers,

 

I made sure my site complied by googles site policy etc etc. and submitted my first ads last week. After 3 days my site was accepted and ads started running. Everything was running smoothly until I decided to create a new campaign and new keywords to test drive which campaigns runs the best. Well after it was created my whole account went into review once again. I contacted their live chat specialist and was told over and over by 3 or 4 different people that my site was new and all new sites go through the same process... I logged into today and found out that my account was suspended due to suspicious billing activity which is completely wrong. I have credit on my adwords account in addition my ads and site are in compliance and I receied no warning. I want to know what could be wrong. what did i do.

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Michelle A
September 2015

Re: site was suspended due to suspicous activity. please help

Google Employee
# 4
Google Employee

Hi Michelle, 

 

It sounds like your account may have been complromised. I have escalated your issue to our support team who will be in touch via email to help resolve it with you. 

 

In the meantime, please let us know if there is anything else we can help you with.

 

-Hannah

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Re: site was suspended due to suspicous activity. please help

Rising Star
# 2
Rising Star
Hi

Usually you get a mail saying why your site being suspended. However can you share your site link here please?

Also if its a biiling issue you should directly contact Google again but there were some situation site being suspended for other reasons still mentioned as billing issues. In that case please read this article about how to fix a suspended site. https://support.google.com/adwords/answer/1704383

Re: site was suspended due to suspicous activity. please help

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Nisal,

Thanks for your reply. My website is thecpmnetwork.com When I login it says;

"Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. "

But when I go to the adwords contact page it says something completely different. "Your account is suspended because your billing information can't be verified."

I am quite confused. Would really appreciate your help.

Thanks,
Michelle
Marked as Best Answer.
Solution
Accepted by topic author Michelle A
September 2015

Re: site was suspended due to suspicous activity. please help

Google Employee
# 4
Google Employee

Hi Michelle, 

 

It sounds like your account may have been complromised. I have escalated your issue to our support team who will be in touch via email to help resolve it with you. 

 

In the meantime, please let us know if there is anything else we can help you with.

 

-Hannah

Re: site was suspended due to suspicous activity. please help

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Hannah,

Thanks for your prompt reply. I looked around my account to see what went wrong and I saw in the billing it said brownsville, Alabama instead of brownsville, Tx. Found the issue. I hope they can take another look at it so my ads can start running again. I don't understand how that happened. I think my account was compromised as you stated. Well I guess I am going to change my password and hope that helps keep the hackers out :-)

Re: site was suspended due to suspicous activity. please help

Rising Star
# 6
Rising Star
I hope it will solve your problem. If it didnt please don't hesitate to post here again. Smiley Happy.

Re: site was suspended due to suspicous activity. please help

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Hannah,

I just got a response and they keep giving me the same email same geneated robot response. "Thank you for writing in. While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts."

Please can someone please take a look into this. I need someone to help.

Best regards,
Michelle

Re: site was suspended due to suspicous activity. please help

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi,

I think you were using post payment and credit card, usually it happens with credit cards payment or when you use any VCC cards.

I will suggest you to use Prepay by netbanking.

Hope this will help you!

Re: site was suspended due to suspicous activity. please help

Google Employee
# 9
Google Employee

Hi Michelle, 

 

Please bear in mind that the team will have looked at ALL accounts associated with your billing details. If you have more than one account, it is worth checking through those to see whether or not there are some violations or missed payments on those accounts.

 

Once you have reviewed all accounts associated with your details, please submit this form if you believe your case warrants an appeal. 

 

Either way, I would advise maintaining contact with the person you are speaking with and following whatever advice they have. 

 

-Hannah