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[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



           I have closed/cancelled my adwords account and received this email:

Hello from Google,

We're letting you know that your AdWords <edited by a Community Manager as noted below> account was recently
cancelled, which means you're due a refund:

   - Approximately *$118.73* to your *Visa ...4395* within *one week*.

Please note your actual refund may be lower than this estimate if your
account accrued any additional costs before cancellation.

For more information, please visit our Help Center

See you online,
The Google Billing Team

Your Google AdWords ID: <edited by a Community Manager as noted below>
|I need to make a change to the refund account i.e. the card used to fund this adwords account has been cancelled therefore, I need to submit a new card number from the same bank or will you instead send a paper check to my address?





Note: this post has been edited by a Community Manager, in order to remove sensitive information. This is done to protect privacy and account security.
1 Expert replyverified_user

Re: refund

Top Contributor
# 2
Top Contributor

Hi Keith,


Welcome to AdWords Community.


This email confirms that your refund request is being processed. As a rule, the amount is credited back to the card/bank-account used to make that payment, but as you no longer have access to your previous card, I would request you contact the support team, either through email or phone. You can find the contact information at the following URL -


Ratan Jha

Marked as Best Answer.
Accepted by topic author KEITH B
September 2015

Re: refund

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have sent the required form with the corrected information and the W-9 as instructed.