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"An error has occurred." on billing page - HELP!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

It is my first day on adwords and its not what you call "smooth sailing"

everything was fine until the billing part, when entering billing info and clicking continue

I get a "an error has occurred"

I have tried log out and in - nothing

I have tried 3 different browsers - nothing

tried deleting cache and cookies - nothing...

 

HELP or maybe ill just advertise on facebook instead?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: "An error has occurred." on billing page - HELP!

Top Contributor
# 2
Top Contributor

Hello, Yoav. I've escalated this topic. There seems to be some kind of error (maybe in the system), as it happened to someone I know as well.

Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

View solution in original post

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: "An error has occurred." on billing page - HELP!

Top Contributor
# 2
Top Contributor

Hello, Yoav. I've escalated this topic. There seems to be some kind of error (maybe in the system), as it happened to someone I know as well.

Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: "An error has occurred." on billing page - HELP!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

so there is no known cure?

Re: "An error has occurred." on billing page - HELP!

Top Contributor
# 4
Top Contributor

@yoav wrote:

so there is no known cure?


As it's Sunday, we'll probably have to wait until Monday. Speculating here.

Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: "An error has occurred." on billing page - HELP!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

oh yeah, only here in israel we work on sundays...

Ill wait, 

thank you

Re: "An error has occurred." on billing page - HELP!

Top Contributor
# 6
Top Contributor

Happened to me also - just to be sure dump your cookies and cache and try to get to the billing page again and if that does not work just call AdWords support and let them know and they will have a tech specialist get it fixed for you.



Kim Clink, AdWords Top Contributor | Community Profile | Twitter | Clink Digital Marketing
Did you find any helpful responses or answers to your query? If yes, please mark it as the 'Best Answer.'

Re: "An error has occurred." on billing page - HELP!

Zee Community Manager
Community Manager
# 7
Zee Community Manager
Community Manager

Hi Yoav, 

 

Is the issue still there? Did you try clear your cookies and cache as Kim suggested? Please reply back.

 

Zee

Zee
G+

Re: "An error has occurred." on billing page - HELP!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I did cleared it but it didn't do anything.
So I waited a day and let google rest and then tried again.
Worked just fine.

Thanks
Yoav

Re: "An error has occurred." on billing page - HELP!

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

i've been trying to make a payment today and I keep getting "An error has occurred" never had this problem before, tried clearing cache but no success.

Re: "An error has occurred." on billing page - HELP!

Top Contributor
# 10
Top Contributor
Hi Simon00,

Just for kicks and giggles can you try a different browser?

Which browser have you been using?

If that does not work then I recommend that you call Google direct using the number located under the CONTACT ADWORDS link at the top right of this page.

Kim


Kim Clink, AdWords Top Contributor | Community Profile | Twitter | Clink Digital Marketing
Did you find any helpful responses or answers to your query? If yes, please mark it as the 'Best Answer.'