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"An error has occurred: Dismiss" -- "An internal error has occurred. Please try again"

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Those are the error messages I get on the screen when I attempt to make a payment for my AdWords account (manual pay).

 

Happens on all browsers, refreshing doesn't help, clearing cache doesn't help. 

 

Windows 7 64-bit for what it is worth. Primarily using the latest Google Chrome, but as mentioned, browser change doesn't help.

 

How do I fix this?

 

 

1 Expert replyverified_user

Re: "An error has occurred: Dismiss" -- "An internal error has occurred. Please try a

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Well I finally got it to ad a payment -source- (not sure how, just kept trying and trying and trying).. but now even though I tried to put through $26, my balance is still at $0.00 and I still get the big red error at the top saying I haven't made a payment yet.

 

This is very frustrating..

Re: "An error has occurred: Dismiss" -- "An internal error has occurred. Please try a

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I'm having the same problem, have tried several different payment methods with no success.

Refreshing the browser/cache didn't work.

 

The message displayed at the bottom of the form (as shown in the screen shot above):

"An internal error occurred. Please try again."

 

The error xhr response:

Re: "An error has occurred: Dismiss" -- "An internal error has occurred. Please try a

Google Employee
# 4
Google Employee

Hi ametropia,

 

This is a known technical issue that our engineers are currently working on.

 

I have sent you an email, if you are still having issues please respond and I will be happy to assist.

 

Best,

Erika

Re: "An error has occurred: Dismiss" -- "An internal error has occurred. Please try a

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

i m getting below error message below when i try to add my payment source which is VISA

 

An internal error occurred. Please try again.

 

thanks

 

Azzan 

Re: "An error has occurred: Dismiss" -- "An internal er

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

facing the same problem.