AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

3.8K members online now
3.8K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me

promotional code

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've just created my adwords account and my cupon is not working saying:

Sorry, you are not eligible for this promotional code for the following reason(s): The length of time since your accou

 What is happening?


1 Expert replyverified_user

Re: promotional code

Top Contributor
# 2
Top Contributor

Hello and welcome,


Please remove your email id from the post since it's a public forum and against the posting guidelines.


Now, about the promo code, there's always a time period associated with it and terms and conditions mentioned when you redeem the code.


If you happen to read the Promo Code terms mentioned in the help center article, you will see this:




Hope that helps!


Re: promotional code

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hello naturaldavila, 


Welcome to adwords community, 

Pankaj recommend you  Promotional codes are usually only meant for new advertisers, providing an easy way to get started with the AdWords program. Therefore, these codes can only be redeemed up to 14 days after the creation of an AdWords account. If you created your AdWords account more than 14 days ago, you won't be able to redeem the code. 

and you should also consider

You'll need to enter valid payment information in order to activate your Google AdWords account and use your promotional credit. Google does this to ensure that new advertisers intend to use their account purposefully, and also to make sure that valid payment information is available in case you decide to continue advertising after your credit has been used.

 promotional codes require you to meet certain criteria in order to get the monetary credit. For example, if you're redeeming a "Spend $25, get $50" offer, you'll have to apply the promo code and then get at least $25 worth of clicks in your account. After spending $25, you'll then see the $50 credit appear in your account within 5 business days. 


Hope it helps you,