AdWords
3.7K members online now
3.7K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

promotional code not working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I received an email reminder for a promotional code earlier this week. I have been trying to validate it but am being told it is an invalid code. Have been trying to call helpline but last 3 days had been ‘experiencing technical difficulties’.

 

David Haddow  

Re: promotional code not working

Community Manager
# 2
Community Manager

Hi there,

I've escalated this issue to a specialist. You should hear an update soon.

Thanks for your patience,
Mini

Re: promotional code not working

Zee Community Manager
Community Manager
# 3
Zee Community Manager
Community Manager

Hi 

 

Thank you for your post. Before we escalate this issue to the support team, could I ask you to run through this article and confirm that you did everything what Maneesha listed? Once you run through the checklist and you still experience difficulty to redeem the promotional code, please post back on this thread.


Thank you for your cooperation.

 

Best,

Zee
G+

Re: promotional code not working

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I'm having the same issue, code is "invalid".

 

Re: promotional code not working

Zee Community Manager
Community Manager
# 5
Zee Community Manager
Community Manager

Hi david_haddow

 

I was informed that your issue was resolved.

 

@petitelass58I'd suggest you review this article that explain how to use the voucher. Also, please, bear in mind that the most common problem with a coupon is that the advertiser tries to apply the code in the wrong region. Promotional codes don't travel well. If you received one in a particular region or country, it might not work outside that region or country. Check the code's terms and conditions for country restrictions.

 

Thank you,

Zee
G+