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promo coupon code is validated but payment is not credited

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hi friend

 

I have turned Rs.500 on ad words and my credit balance is Rs.500 with additionally i have used one coupon code also of worth Rs.5000 from bigrock coupon voucher; but yet now i didn't receive the coupon credit of Rs.5000 amount in my ad words account. When will i receive this coupon voucher amount?? Since i week i am waiting . please can anyone give me solution?

 

 

 

regards,

Krishnan

Marked as Best Answer.
Solution
Accepted by topic author gozib t
September 2015

Re: promo coupon code is validated but payment is not credited

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hello Krishnan,

promotional codes require you to meet certain criteria in order to get the monetary credit. For example, if you're redeeming a "Spend $25, get $50" offer, you'll have to apply the promo code and then get at least $25 worth of clicks in your account. After spending $25, you'll then see the $50 credit appear in your account within 5 business days.
Promotional codes are usually only meant for new advertisers, providing an easy way to get started with the AdWords program. Therefore, these codes can only be redeemed up to 14 days after the creation of an AdWords account. If you created your AdWords account more than 14 days ago, you won't be able to redeem the code.