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overcharged?!?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
So i clicked the "promote" option under my video on youtube and was curious to the costs so i entered 0.02 as the cost every seven days and it said i would get something like 52-150 impressions, i then created my account and set up automatic payments and when i logged on this morning i noticed it said i had a starter campaign at £66.66 per day and i had racked up 96.70 worth of charges? I attempted to call the united kingdom existing customer line but it just wouldnt accept my customer id, and im now terribly worried im going to be charged for something i didnt authorise?

Any help would be appreciated!
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: overcharged?!?

[ Edited ]
Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi,

 

Without looking in your account it will be difficult to determine what has happened. The best thing you can do is continue to try and get through to AdWords support.

 

Your Customer ID is a 10 digit number (xxx-xxx-xxxx) and can be found in the top right corner of your acocunt. When you call up it will ask for this number; just use the numbers on your keypad and you should be put through. There are 5 options when calling up (I think) and there is an option specifically for billing, this is the one you obviously need.

 

Ryan.

 

 

 

 

Ryan.

View solution in original post

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: overcharged?!?

[ Edited ]
Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi,

 

Without looking in your account it will be difficult to determine what has happened. The best thing you can do is continue to try and get through to AdWords support.

 

Your Customer ID is a 10 digit number (xxx-xxx-xxxx) and can be found in the top right corner of your acocunt. When you call up it will ask for this number; just use the numbers on your keypad and you should be put through. There are 5 options when calling up (I think) and there is an option specifically for billing, this is the one you obviously need.

 

Ryan.

 

 

 

 

Ryan.

Re: overcharged?!?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I did exactly that ryan and it still wouldnt take it.. i spoke to sales/ new connections and they said its most likely because ive only just created my accon

Re: overcharged?!?

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

Hmmm... That's odd. I wouldn't have thought that it being a new acocunt would effect the phone system's ability to recognise your customer ID... That's just a guess though.

 

Maybe try one of the other contact methods.

 

Alternatively one of the other members may be able to pass this on to a specialist team? I have seen this being mentioned for other issues.

 

Ryan.

Ryan.