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# 1
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1 Expert replyverified_user

Re: My adwords account is suspended due to fraudulent billing activity

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# 2
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Also, I uploaded $5,000 from my credit card, and $2,500 from my bank account in the past two days. I'm not sure if that would trigger any red flags with Google?

Mason Donovan
Marked as Best Answer.
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Accepted by topic author Mason Donovan
September 2015

Re: My adwords account is suspended due to fraudulent billing activity

Top Contributor
# 3
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My adwords account is suspended due to fraudulent billing activity

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# 4
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I have filled in that form, and several other forms. My account is still suspended. Thanks for your prompt response. I would like a specialist to respond this fast, or call me and we can discuss how to move forward with no more issues. I appreciate Google's security, but I need somebody with the same sense of urgency that I have to review my case. I have an anxious client wanting to advertise with Google, and its embarrassing for me. I wish I had friends at Google.

Re: My adwords account is suspended due to fraudulent billing activity

Top Contributor
# 5
Top Contributor
What was Googl'es reply after you had submitted the form?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My adwords account is suspended due to fraudulent billing activity

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# 6
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Dear Advertiser,

We're sorry to hear that you're experiencing difficulties with your AdWords account.

We’d like to let you know that your account is currently under review and we’re prioritizing this over other issues you may have written to us about. Our Specialists already know about this issue, and an investigation is underway. We periodically review accounts for security purposes and to verify billing information. We'll send you an update after the investigation is complete, typically within three business days.

Once we provide you with an update, please feel free to reply to this email if you have any questions regarding your AdWords account or contact us through http://adwords.google.com/support/aw/bin/request.py.

Sincerely,

The Google AdWords Team




Then I get a response like this...

automated of course....

Hi Mason,

Thank you for writing in. While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

If you believe that you meet all of our Terms and Conditions and would like to appeal the suspension of your account, please fill in the following form:
https://support.google.com/adwords/contact/pf_suspended

We appreciate your cooperation.

Sincerely,
Rak**bleep**ha.



However,

That response was from other Help post that I filled out prior.... I have yet to receive a response after I filled out the link you send me. I filed an appeal with the link you sent me yesterday and have yet to receive a response from that appeal. But, I did receive the automated message that I've been getting saying that an account representative is looking into it.

I just need somebody who is not going to brush me off to look at my account. I'm just a small business trying to move forward and advertise. There is no fraudulent activity.

Thanks,

Mason

Re: My adwords account is suspended due to fraudulent billing activity

Top Contributor
# 7
Top Contributor
Ther review process does take time. I have no other advice, but: patience;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My adwords account is suspended due to fraudulent billing activity

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# 8
Visitor ✭ ✭ ✭
Well, I appreciate your honesty... I will wait patiently. I have advised my client that there is nothing more we can do at this time but wait until the review is complete then we will be live.

If anyone reading this thread has any contacts in the proper department, I won't be mad if you urge someone to take a look at my case.

Thanks!

Mason Donovan

Re: My adwords account is suspended due to fraudulent billing activity

[ Edited ]
Visitor ✭ ✭ ✭
# 9
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JUST GOT ANOTHER AUTOMATED RESPONSE.... DOES THIS MEAN THAT THEY ARE DONE REVIEWING MY ACCOUNT?

Hello Mason!




Thank you for writing in. While reviewing your account 473-096-****, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

If you believe that you meet all of our Terms and Conditions and would like to appeal the suspension of your account, please fill in the following form:
https://support.google.com/adwords/contact/pf_suspended

We appreciate your cooperation.




Regards,

Re: My adwords account is suspended due to fraudulent billing activity

Visitor ✭ ✭ ✭
# 10
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Hi Mason Donovan,

I too fall in same situation. Did you get any solution?