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my account has been hacked.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

my account has been hacked. My bill is through the roof! Help me Google. What do I do?

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1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
September 2015

Re: my account has been hacked.

Rising Star
# 2
Rising Star

Hi Natalie D,

 

I'd suggest contacting Google immediately, to minimize the damage and recover your account. Hacked account charges are refunded in most cases. You can explain the situation. A specialist would would then check the account, ensure your account is safe and give you access again, along with refund. Here are a few security tips you can follow after you get your access back.

 

Feel free to write back with questions.

 

Sumanth

 

 

Sumanth Sridhar

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: my account has been hacked.

Rising Star
# 2
Rising Star

Hi Natalie D,

 

I'd suggest contacting Google immediately, to minimize the damage and recover your account. Hacked account charges are refunded in most cases. You can explain the situation. A specialist would would then check the account, ensure your account is safe and give you access again, along with refund. Here are a few security tips you can follow after you get your access back.

 

Feel free to write back with questions.

 

Sumanth

 

 

Sumanth Sridhar

Re: my account has been hacked.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you! I just wish Google would get back to me.

Re: my account has been hacked.

Rising Star
# 4
Rising Star
I'd suggest contacting the support team by Monday morning, as they don't work on weekends.
Sumanth Sridhar

Re: my account has been hacked.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you!!!!! I will be calling soon.