AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
1.4K members online now
1.4K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

money taken from my account that I didn't approve

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

For this transaction I authorize $10.00 to be debit from my account for payment.  However, a total of $50.00 has been debit from my account.  Please refund my account $40.00 and can you give me a time frame when I can expect the refund?  I need the credit ASAP.

 

Thanks

 

2 Expert replyverified_user

Re: money taken from my account that I didn't approve

Rising Star
# 2
Rising Star
Hi Derrick

You only get charged for the amount of advertising you did using Google Adwords, Have to been charged anything other than your billed amount ?

Re: money taken from my account that I didn't approve

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
yes i was charged an extra $40 and I only wanted to pay for $10 for my ad.

Re: money taken from my account that I didn't approve

Top Contributor
# 4
Top Contributor

Hello;
Billing /payment issues are account specifics. Since we do not have access to the account we cannot help with that.

Please contact your local Google customer service. (See contact details below):
.
http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’