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money in my balance but says my funds are exhausted

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have £255 in my account and want to repost an ad. However, I keep getting a message saying that my funds are totally exhausted. Have I missed something here?

 

Thanks,

 

John 

Re: money in my balance but says my funds are exhausted

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi Olivia, 

 

Could you please check what was your spend under Campaigns tab - "Total - all campaigns"? That's how much you've spent on your ads. If you need any further assistance with your payments, please call the AdWords Support directly.


Thanks,

Zee
G+

Re: money in my balance but says my funds are exhausted

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Zee,

 

Thanks for your reply. Total campaigns reads £278. I initially transferred £500 into my account. I will call AdWords as you suggest as either I'm missing something really obvious or the figures don't add up.

 

Thanks again,

 

Olivia