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money gone after billing update

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I had about 40 US$ in my adwords account and I didn't use adwords for a while. During update to new billing system, at June 5th, 2015, all of my balance was deleted. And my current balance is 0 US$. Is it possible to get my 40 US$ back to my adwords account?

 

Thanks

1 Expert replyverified_user

Re: money gone after billing update

Rising Star
# 2
Rising Star
Yes ofcourse if it is not any promotional balance.
You must reach to the adwords support ASAP as its related to billing.

Regards
Archit, AdWords Rising Star, Community Profile
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Re: money gone after billing update

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Cool,

Please check transaction history of your account, hope you will find the details of your balance amount.

Thanks!

Re: money gone after billing update

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Unfortunately, it was the remaining part of a promotional balance.

Re: money gone after billing update

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I downloaded transaction history of old billing system. I can only see following transactions at the end of report:

February 1, 2015 - February 28, 2015 0 0 (98.88)
March 1, 2015 - March 31, 2015 0 0 (98.88)
April 1, 2015 - April 30, 2015 0 0 (98.88)
May 1, 2015 - May 31, 2015 0 0 (98.88)
June 1, 2015 - June 5, 2015 0 0 (98.88)

At the new billing system, there is no transaction and new billing system starts with 0 balance.

Re: money gone after billing update

Rising Star
# 6
Rising Star

Smiley Tongue

Might be it got beyond the limited time of offer and got disappear after update.

Still you can contact to support asking the exact reason.


Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’