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invaild format when entering debit card number

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have tried the number with spaces and - but that didnt work and i tried using a different browser. the number is only 12 digits if that helps. it just keeps saying invaild format. please help

1 Expert replyverified_user

Re: invaild format when entering debit card number

Google Employee
# 2
Google Employee

Hi David C, 

 

This is maybe a silly question but have you tried it without spaces or dashes? Just one long number? You'll also want to make sure that you have selected the correct card type.

 

It is pretty unusual for cards to only have 12 digits. Most debit cards have 16 digits. This could be the problem too. 

 

Let us know if you're still having this problem and I can get someone to look into it with you. 

 

- Hannah