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i have balance in my account but show prepaid balance is exhausted.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have balance of 1178INR but it showing my ad will stop running because account balance is almost depleted.

Please help me what could be the problem. I got 2000 INR as a promotional code in which balance of 1178 INR is left..

Re: i have balance in my account but show prepaid balance is exhausted

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭
Hi Shreya,
it says "my ad will stop running " - its means ads has not stopped but will stop showing soon as balance is low.

Re: i have balance in my account but show prepaid balance is exhausted

Not applicable
# 3
Not applicable
Thanks Anil -
This makes sense but I have the same problem - I've got much more than 2 weeks of credit left but on the "make payments" section I cannot use this credit. Is it because I received it as part of a promotion?