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how do i refund a user from my google wallet merchant account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I need to refund a user for a purchase that was done by mistake

I received the order number and located the order in our wallet account

I was able to press the refund button for the transaction

However the user got no notification nor did he see the refund in his wallet

Any ideas?

Does it take over 24 hours to show?

Thanks

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by KathleenG (Community Manager)
September 2015

Re: how do i refund a user from my google wallet merchant account

Google Employee
# 2
Google Employee

Hi Mary,

 

Thanks for your post! I think you might to check with the Google Wallet Community here: http://goo.gl/KAcDnO. 

 

I'd also recommend taking a look at the Wallet Help Center and the support options available: http://goo.gl/JGz6M5. 

 

Hope this helps!