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credit card expired, cannot update it

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My card has expired. The new one had a new expiration date and new CVV. While I change this info, the system doesn't accept the updated mentioning to check again the card info. I am sure that the info card has updated correctly (date and CVV). What can I do? 

1 Expert replyverified_user

Re: credit card expired, cannot update it

Top Contributor
# 2
Top Contributor

Hi @Panagiota S,

 

There seems to be some delicate misunderstanding. You are not supposed to change the payment info, but to add a new payment method in regard to the new card.

 

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To get there, find the cogwheel or 3 dots in the upper right corner of your account, select Billing & payments / Payment methods / Add payment method and finally click the Add new credit or debit card option. Now go ahead as prompted.

 

Best,

Lakatos