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billing verification - account suspended

Explorer ✭ ✭ ✭
# 1
Explorer ✭ ✭ ✭
Hi I got an account where client has added 2 credit card with billing addrss of south africa and usa.
His billing adress is of south africa and also that of primary card.
The backup card billing is in usa and last time he makes payment by backup card and account got suspended with reason billing information can not be verified.
I have tried to call adwords team and explain everythng but got the same response that we have violated some billing policy but they are not providing actual reason so that it can be corrected or client can provide any supporting document.

Any help?
1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by topic author Anil_Singh
September 2015

Re: billing verification - account suspended

Top Contributor
# 2
Top Contributor

Hello;
I understand your frustration. However, billing /payment issues are account specifics. Since we do not have access to the account, we cannot help with that.

The only solution is to contact your local Google customer service, or to email them using the link provided in the suspension email.


http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Anil_Singh
September 2015

Re: billing verification - account suspended

Top Contributor
# 2
Top Contributor

Hello;
I understand your frustration. However, billing /payment issues are account specifics. Since we do not have access to the account, we cannot help with that.

The only solution is to contact your local Google customer service, or to email them using the link provided in the suspension email.


http://support.google.com/adwords/bin/answer.py?hl=en&answer=8206

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: billing verification - account suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, I have the same problem my account were suspended and we do not get any reason why the account is suspended.

Also, it is not possible to contact them by phone.

 

If I could speak on the phone with someone to explain and clarify the situation. I would like to meet all terms and conditions.

My activity and income is through Adwords and I'm really concern about it. Please someone help, this is important.

Regards

Enzo