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adwords over charge on my visa bill

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 I have been charged 250.00 on my visa bill for month of September.  I have never paid more than 20.00 EVER.  I cannot access my account even though I have changed my password twice today but still cannot sign in.  I HAVE NEVER BEEN SO FRUSTRATED with a website.  My account # is *********** All I want to do is cancel my adwords and get a credit for 250.00 onto my visa.  Please advise how I can access my account.  Lynne Ramasima.

over charge on visa account

[ Edited ]
Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I have been charged 250.00 onto my visa account for Adwords.  Never, have I  paid more than 20.00 per month.  I believe my account is ***********  I cannot access my account even though I tried changing the password twice today.  Never, have I been so frustrated with a website like I have with Google today.  Please advise how I can access my account, cancel Adwords and get a refund for 250.00.  Lynne Ramasima

Re: over charge on visa account

Participant ✭ ☆ ☆
# 3
Participant ✭ ☆ ☆
Hi, please send a support ticket to Google. You can contact them here. http://support.google.com/adwords/bin/answer.py?hl=en&hlrm=en&answer=8206

Re: over charge on visa account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

This does not work as it will not let me sign into my account.  How can I contact Adwords when I am unable to sign into my account.  I have changed my password yesterday but still cannot access my account.  It seems you cannot do anything to contact these people with an issue unless you sign into your account.  Lynne Ramasima

Re: over charge on visa account

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Lynne you can contact AdWords support via this page http://support.google.com/adwords/bin/answer.py?hl=en&answer=1385067

Re: over charge on visa account

[ Edited ]
Community Manager
# 6
Community Manager

Hi there,

 

First, never post your AdWords account number publicly - I edited your post above to delete the number.

I've escalated this issue to a support specialist. Let's see if they can help.


Thanks for your patience,
Mini

Re: over charge on visa account

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

If you know your username (which is often a gmail email address) you can insert that when you login and then click on the 'Can't access account?'. Then follow the prompts and choose that allows you to reset your password.

 

Google will then email you a link to 'reset your password and then you can access your account. 

 

If you want to check your billing you can go to the billing section of your account and site your spendings.

 

I hope this helps.