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adwords acount suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
bbeck4x4@gmail.com
 
 
How do I get this fixed, the send in a email is definitely not the way to get any information. All I can get is a canned response.
 
 
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Accepted by topic author Brian B
September 2015

Re: adwords acount suspended

Visitor ✭ ✭ ✭
# 14
Visitor ✭ ✭ ✭

I found the issue with GA, turns out it was a problem with the adblock software. 

View solution in original post

Re: adwords acount suspended

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Hi Brian,

 

I saw your post about account suspension. I have had 3 account suspensions and you do not get any explanantion from google they make up their own rules on the day, probably just like their tax avoidance issues in the UK.

 

Good Luck

Re: adwords acount suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

this is the canned response, so much help available here.

 

Dear Advertiser, Thank you for your email.

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

NEXT STEPS

- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here: https://adwords.google.com/select/tsandcsfinder.

We appreciate your cooperation and thank you for your understanding.

Re: adwords acount suspended

Top Contributor
# 4
Top Contributor

Hello Brian,

 

In order to protect your own AdWords privacy, I advise you to remove your CID from the post. Thank you!

 

Can you tell us the exact reason of the account suspension here?

 

Pankaj

Re: adwords acount suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

The first message was that the cc on file was wrong, so I updated that card, A few years ago I had a credit but had been charged when there should not have been a charge so I had the bank reverse the charges as I could not get anyone to explain why I would have a charge.

Other than that, I have only ever used adwords that one time. Recently my access to google analytic's just started showing a white screen on login, so I thought that if I fixed the adwords account I could get access back to GA, and I wouldn't mind trying to run some new ads as a lot has changed in the last few years.

Re: adwords acount suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

now I have this error.

 

What do I do if my account is suspended pending billing verification?

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google.

If you believe your account was suspended in error, please contact us.

 

Of course I can't contact anyone or call.

  • Mar 16, 2013

Re: adwords acount suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

This has become a personal blog about this point, the Google Analytic issue is only with Firefox, works fine in Chrome. So anyone at google have a way that I can fix this account?

Re: adwords acount suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

So it is now Monday and still no help or reply, the account is showing a billing issue, you can't call anyone or get any help from anywhere, where else should I do to get this fixed? Seriously this was the first time that I have ever tried to use online advertising, never received a warning message email, or status, just a message three days ago that I violated something two years ago on this same account.
Again how do I fix this with the tools that I available to me?

Oh and the Google Anyalytics account is back to a white screen from any browser. 

Re: adwords acount suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

So I found a place where there was an old address, and updated that, could that be it? 

Re: adwords acount suspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I've had the same frusturating issue with billing account info issues and entirely no help from Google. If you happen to find a solution or a helpful soul out there please let me know.

Best and good luck