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adwords account suspended due to billing and policy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My Adwords suspended after few days run. I got this from Google:

 

==== Dear AdWords Advertiser,

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center. ====

 

and after update one more backup card and emailing to Google to ask, I got this:

 

=== Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at:https://adwords.google.com/select/tsandcsfinder

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form:https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met. ===

 

Right now, I am unclear what is the reason that lead to the suspension as I think my ad is OK for the policy. Please someone here help me.

 

This is my URL running for this ad: http://dacsancampuchia.vn and I have only 1 campaign or account in Google Adwords

 

Thank you very much

 

 

Re: adwords account suspended due to billing and policy

Community Manager
# 2
Community Manager

Thanks for reaching out.

I've passed along to one of our specialists so they can take a look at your account and provide more specific information. They'll be reaching out via email.

Re: adwords account suspended due to billing and policy

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you CocoP

Waiting for the investigation here. Nice weekend!