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adword suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I need help. I have had domains running for 2 months adword campains and then they all stoped.

We used high budgets for them per month and then they got suspended. We have competitors running the same adsds but not suspended. We get emails to say we must close accounts and wait for refund. Why does this happen after 2 months of running multipal campains. Nobody can give us an answere, and if we phone the South African support nr, they have no idea what to tell us. They say they are escalating it and the we got refund emails.


We need to uderstand why these accounts are suspended we are not braking the terms and conditions, for our competitors use the same adds and even took our website content from us. These are the sites that got suspended and nobody can say why.

1 Expert replyverified_user
Marked as Best Answer.
Accepted by Karl (Explorer ✭ ✭ ☆)
September 2015

Re: adword suspended

Top Contributor
# 2
Top Contributor

Hi Franciscloete,


Unfortunately, what your competitors are doing has nothing to do with your particular situation. 


I'm not a policy specialist nor do I work for Google but my guess is if you have AdWords accounts for each of these domains listed, you've potentially been suspended for double serving. The quick version is you get one AdWords account per business. I cannot confirm that this is the only reason but I would suggest it is definitely one of them.


You could possibly be categorized as offering products or services that violate the User Safety policy as well.  Google prefers to work with advertisers that "Promote products with realistic, credible, and reasonable claims".  Your 'spells' and 'get rich quick' concepts could be and if I had to guess, I would say that they are classified this way.


Here is a quick review of your sites...after only a brief look.


First of all, the content changes between sites is minimal at best, which is to say you're advertising the basically the same product/service across multiple websites, not an acceptable practice. 


Are these not the same exact pages?


How about these two?


It is of the utmost importance that you review and abide by ALL of Google's policies when it comes to AdWords.




Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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Re: adword suspended

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Hi franciscloete,


Very sorry about your situation.


Its hard to know exactly what when wrong. But after taking a look at your site my guess is that you have been suspended based on user safety policy as PPCBossman said.


This policy requires advertisers  to:


* Promote products with realistic, credible, and reasonable claims

Not sure if this is the problem  and I'm not telling that your website is not telling the true - but Google requires more scientific claims to allow advertisers to promote your business under AdWords.


But have your account got suspended or only the sites are suspended?