AdWords
1.9K members online now
1.9K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

adword account is suspended due to charge back

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

i am Eric from UK.my adword is uk based..we are total 3 partners from US,UK and pakistan...

i today noticed that my adword account is suspended due to charge back 550GBP by one of my previous US partner Mr.EC. he was no more administrator of adword after he had ended partnerrship with me  on 20th feb and that day i had removed him from adword as a administrator and also his card. He disputed charge back after we end the partnership just to steal my money .and even he paid to adword these amount using his debit card using his PC..

 

and also i would like to share that adword automatically deducted these 550GBP charge back amount from my existing balance yesterday.and then suspended my account by saying that my account is charbed back and disputed .
can you please tell me that how can i  unsuspend my account.as i already paid these disputed charges ...plz help me.
Thank you so much

1 Expert replyverified_user

Re: adword account is suspended due to charge back

Top Contributor
# 2
Top Contributor

Hi Eric, you will need to talk directly to AdWords support on this matter as your history seems quite complicated.  Your first post here stated that you were from the US and your partner was in the UK.  Your next post said that you were in the UK and your partner was in Pakistan, now you are saying you're in the UK and your partner was in the US.

 

Only AdWords support can resolve the sort of account issues you have as we here have no direct access to your Account, it's history or your billing details.

 

Contact AdWords Support

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: adword account is suspended due to charge back

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

hi

actually we were 3 partners..now we are 2.as we have ended partnership with US partner..and the previous question was behalf of him to make sure he could add his payment details in uk adword..

 

and i contacted google Ireland by phone but i recived automatic voice that my account is suspended due to billing not getting verified.

i also have sent email by contacting form and i get automatic reply this:and also suspended message that were showing yesterday on top corner at adword removed ..and when i click on any keyowrd it says that my account i under review.

can any body tell me what does this mean?it mean they remvoe suspension?

here is email

 

Dear Advertiser,

We're sorry to hear that you're experiencing difficulties with your AdWords account.

We’d like to let you know that your account is currently under review and we’re prioritizing this over other issues you may have written to us about. Our Specialists already know about this issue, and an investigation is underway. We periodically review accounts for security purposes and to verify billing information. We'll send you an update after the investigation is complete, typically within three business days.

Once we provide you with an update, please feel free to reply to this email if you have any questions regarding your AdWords account or contact us through.
Sincerely,

The Google AdWords Team
-----------------------------------------------

 

 

 

Re: adword account is suspended due to charge back

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

hi every one

i am glad to share this that google unsuspended my account now and my account is running fine now.Thank you so much for google staff who helped me to resolve this my issue

thanks