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ads aren't running bec... balance is exhausted while there is balnce

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI , i am getting a meesage Your ads aren't running because your prepaid balance is exhausted.

in my billing summary there is still enough credit balance  

Any suggestions ? 

 

2 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author caesia
September 2015

Re: ads aren't running bec... balance is exhausted while there is balnce

[ Edited ]
Explorer ✭ ✭ ☆
# 10
Explorer ✭ ✭ ☆

Hi Caesia,

 

There are two kind of messages... if first one is showing than no need to worry but if second one is showing than you have to worry and you should contact to google that i am having enough balance in my account and still my ads are not showing.

 

1. 

 

 

 

 

 

2. 

 

 

 

 

 

 

 

 

 

 

 

 

Hope this help !!

 

Regards

-Vicky

View solution in original post

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: ads aren't running bec... balance is exhausted while there is balnce

Visitor ✭ ✭ ✭
# 11
Visitor ✭ ✭ ✭

hi Vicky

 

yes is the second one .. i already contact them and waiting the feedback 

 

Many thanks !

 

View solution in original post

Re: ads aren't running bec... balance is exhausted while there is balnce

[ Edited ]
Top Contributor
# 2
Top Contributor

Hello,

 

I don't think u need to worry untill it gets exhaust. I too see this message for some of my campaigns. Its shows on the basis of daly spend i guess.

 

 

Thanks

Neha

Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: ads aren't running bec... balance is exhausted while there is balnce

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I am not sure i should worry or not .. but the keywords in the campain are not enable ....

Re: ads aren't running bec... balance is exhausted while there is balnce

Top Contributor
# 4
Top Contributor

Hi,

 

Why keywords are not unable? What warning is being displayed when you mouse over to the speech bubble on status of keywords?

 

- Neha

Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: ads aren't running bec... balance is exhausted while there is balnce

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi ,

" This campaign is not currently enabled."

thanks for your help !

Re: ads aren't running bec... balance is exhausted while there is balnce

[ Edited ]
Top Contributor
# 6
Top Contributor

Hello,

 

I just re read your question. Can you please provide us a screenshot of your billing summary page? Hide customer Id and other info that is not relevant to be shwon here.

 

Edit: (Guess) I think your last payment has been declined. you are seeing that amount in your current balance.

 

Thanks

Neha

Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: ads aren't running bec... balance is exhausted while there is balnce

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

is the bellow helpful ?

Primary Payment Method
Bank Card - valid
 
Current Balance
(CNY ¥488.77)
Credit

Re: ads aren't running bec... balance is exhausted while there is balnce

Top Contributor
# 8
Top Contributor

Hello,

 

your campagns are Active. You have enough balance in account. you have not reached you daily limit & All of your keywords and adcopies are approved ans still your campign is not enable. Strange to me. Woman Surprised

 

Please have a look on this thread

 

Thanks

Neha

Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: ads aren't running bec... balance is exhausted while there is balnce

Top Contributor
# 9
Top Contributor
Hello caesia
Where are you getting this message? On the account itself, or while logging to the "help center"?


@caesia wrote:

HI , i am getting a meesage Your ads aren't running because your prepaid balance is exhausted.

in my billing summary there is still enough credit balance

Any suggestions ?

 


 

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by topic author caesia
September 2015

Re: ads aren't running bec... balance is exhausted while there is balnce

[ Edited ]
Explorer ✭ ✭ ☆
# 10
Explorer ✭ ✭ ☆

Hi Caesia,

 

There are two kind of messages... if first one is showing than no need to worry but if second one is showing than you have to worry and you should contact to google that i am having enough balance in my account and still my ads are not showing.

 

1. 

 

 

 

 

 

2. 

 

 

 

 

 

 

 

 

 

 

 

 

Hope this help !!

 

Regards

-Vicky