AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
1.9K members online now
1.9K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

ad coupon

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My coupon was rejected. It is valid till August 31. I copied and pasted it into the form. No typos. Customer service is closed. The help screen did not yield a cause. Does anyone have any ideas?

2 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: ad coupon

Top Contributor
# 3
Top Contributor

Hi JewelsbyBob,

 

I would suggest that you verify the terms and conditions on the coupon you are trying to use first. 

 

They are generally only valid in certain locations and also, if this is a coupon for a brand new account, it should be loaded up within the first 14 days upon opening the AdWords Account.

 

Here are a few references you may find useful:

 

How to redeem a promotion code

Troubleshoot a promotional code

Hope this helps!

 

-Tom

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: ad coupon

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭

According to Help Center:

 

Keep in mind

  • Promotional codes are typically limited to one per customer. And many coupons require AdWords accounts to meet certain criteria before credit is applied.
  • Promotional codes are often intended only for new accounts and need to be used within 14 days of the account's creation. Eligibility for existing account will be clearly stated in the terms and conditions. Please check the terms that came with your promotional code.
  • An expiration date usually applies, so keep in mind that you might have to use your promotional code within a limited period.
  • If you're considering signing up with a service that offers you an AdWords promotional credit, be sure to verify that the service has a relationship with Google. If you have any questions about an offer, please contact us before committing.
  • If you receive a promotional code from a service that you have no business relationship with, be aware that the code might not be valid.
  • Google doesn’t sell promotional codes. If a service asks you to pay for one, the service is in violation of our terms of service. Codes that are sold are likely to be invalid, and we don’t want you to get scammed.

 

or your coupon may be eligible and yet your adwords account was created a long time ago or more than the duration that is acceptable to redeem a promotional code.

 

To check your account's creation date:

 

1.Make Sure That The Date Range on the Left Hand Side of your AdWords Interface (Under Campaigns Tab) is set to all time.

2. Go to Tools & Analysis TAB

3. Select Change History

4.Look at the bottom of the page and check address created date

More Power,
Loraine

View solution in original post

Re: ad coupon

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Good day and welcome to our growing community,

 

What is the error message when you tried to redeem the coupon?

More Power,
Loraine
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: ad coupon

Top Contributor
# 3
Top Contributor

Hi JewelsbyBob,

 

I would suggest that you verify the terms and conditions on the coupon you are trying to use first. 

 

They are generally only valid in certain locations and also, if this is a coupon for a brand new account, it should be loaded up within the first 14 days upon opening the AdWords Account.

 

Here are a few references you may find useful:

 

How to redeem a promotion code

Troubleshoot a promotional code

Hope this helps!

 

-Tom

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: ad coupon

Top Contributor
# 4
Top Contributor
Hi JewelsbyBob,

Lot of fake coupons also doing the rounds.. is your coupon legitimate? Where did you get it from?
Have you also used this coupon on another account?
Cheers,
Shweta

AdWords Top Contributor
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Accepted Solution’!
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: ad coupon

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭

According to Help Center:

 

Keep in mind

  • Promotional codes are typically limited to one per customer. And many coupons require AdWords accounts to meet certain criteria before credit is applied.
  • Promotional codes are often intended only for new accounts and need to be used within 14 days of the account's creation. Eligibility for existing account will be clearly stated in the terms and conditions. Please check the terms that came with your promotional code.
  • An expiration date usually applies, so keep in mind that you might have to use your promotional code within a limited period.
  • If you're considering signing up with a service that offers you an AdWords promotional credit, be sure to verify that the service has a relationship with Google. If you have any questions about an offer, please contact us before committing.
  • If you receive a promotional code from a service that you have no business relationship with, be aware that the code might not be valid.
  • Google doesn’t sell promotional codes. If a service asks you to pay for one, the service is in violation of our terms of service. Codes that are sold are likely to be invalid, and we don’t want you to get scammed.

 

or your coupon may be eligible and yet your adwords account was created a long time ago or more than the duration that is acceptable to redeem a promotional code.

 

To check your account's creation date:

 

1.Make Sure That The Date Range on the Left Hand Side of your AdWords Interface (Under Campaigns Tab) is set to all time.

2. Go to Tools & Analysis TAB

3. Select Change History

4.Look at the bottom of the page and check address created date

More Power,
Loraine