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account susupended...can't pay my bill

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been trying for months to pay my bill.  It was suspended after they tried to charge to my C.C. and I didn't have enough to cover it...we are only talking about 50 bucks.  (I used a prepaid that was short by $.25)  It's impossible to get past their phone system once you put in your account number that has been suspended.  I want to pay my bill but can't online since it's suspended.  HELP!!!!!

1 Expert replyverified_user

Re: account susupended...can't pay my bill

Google Employee
# 2
Google Employee

Hi there,

 

Thanks for posting. Sorry to hear you've had trouble trying to pay off your bill. You should still be able to log in to your account even though it's suspended to be able to navigate to the Billing tab and click on the 'Make a Payment' button.

 

If that doesn't work in the browser you're currently using, I'd recommend trying a new browser and clearing your cache and cookies. If both of those steps don't work for you, then I'd recommend emailing AdWords support directly to try and get some further insight on the issue for you.

 

Hope this helps!

A.

Re: account susupended...can't pay my bill

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Actually have done that many times. As far as emailing them I always get a
form letter back. Your service has been suspended...etc....etc. I need to
get someone there in billing to take the initiative and call or email me.
I love AdWords and it works so well.

Re: account susupended...can't pay my bill

Google Employee
# 4
Google Employee
OK I'll ask our specialists to take a look into this. They should be in contact with you shortly.

A.

Re: account susupended...can't pay my bill

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We are still suspended.  We can entre new info and the messsage is always the same after we hit the send button.  Payment cannot be accepted at this tim.  You account or another account violated or TOS and are suspended.

 

WE have filled out many forms and cleared the cache.  I'm at my wits end since all I want to do is pay my bill and use the service.  We need for someone from google to call us.

 

GOrdon Smith