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account suspended

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# 1
Visitor ✭ ✭ ✭

I have started my campaign with promotional code and it give 100$ credit balance.

but google adwords display following message-

"Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."

 

so please solve my question.

1 Expert replyverified_user

Re: account suspended

Top Contributor
# 2
Top Contributor

Hi Sameer1,

 

I have a couple thoughts/questions for you.  There could be a number of reasons why you've received this message.

 

1. Do you have any other AdWords accounts, old, inactive or indifferent, any history with AdWordsprior to creating this new account?

 

2.  You will still need proper billing information regardless of using promotional coupons and the billing and account information should match etc... 

 

Here is some further information about promotional codes and issues:

 

https://www.en.adwords-community.com/t5/Billing/Gopa-talks-about-promotional-credits/m-p/26367/highl...

 

http://support.google.com/adwords/bin/answer.py?hl=en&answer=126179&from=159502&rd=1

 

Also, here is a similar thread with some good suggestions:

 

https://www.en.adwords-community.com/t5/Set-up-and-basics/Your-Google-AdWords-account-has-been-suspe...

 

Hope this helps!

 

-Tom

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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