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account suspended due to billing not verified. please help me.

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Hi,

 

I am trying to figure out what is wrong with my account. I comply by the terms and agreement. I don't sale fake clicks or fixed pricing. My site is an online cpm advertising firm and I am basically partners with clicksor. For some reason my site was disapproved due to billing not being verified. I checked with bank and everything is working fine on their end and billing info matches the billing info on adwords. This is a new account and first time advertising. I just want to know if its a glitch in adwords system or something else google is not telling me because my account is suffering when everything is 100% meeting googles policy. I am willing to meet adwords 200 percent if they tell me something but I keep getting robot canned responses with teh same messages. it seems that they just copy and paste and clickon send on the emails and never take a look at anything. I just want a person to look into this for me and I will stop being a pest :smileyhappy: Anyone willing to help me please? This site is basically my only source of income and my husband doesn't have a job so basically i am the income provider which kind of s%$^ on my end. I just want an honest run on my account and anyone who has any suggestions so i can make any changes if changes need to be made I will be more than happy to do so. I am basically on the breaking point here. thanks everyone,

Michelle

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Michelle M
September 2015

account suspended with no warning due to billing not verifiable

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I am trying to figure out what is wrong with my account. I comply by the terms and agreement. I don't sale fake clicks or fixed pricing. My site is an online cpm advertising firm and I am basically partners with clicksor. For some reason my site was disapproved due to billing not being verified. I checked with bank and everything is working fine on their end and billing info matches the billing info on adwords. This is a new account and first time advertising. I just want to know if its a glitch in adwords system or something else google is not telling me because my account is suffering when everything is 100% meeting googles policy. I am willing to meet adwords 200 percent if they tell me something but I keep getting robot canned responses with teh same messages. it seems that they just copy and paste and clickon send on the emails and never take a look at anything. I just want a person to look into this for me and I will stop being a pest Smiley Happy Anyone willing to help me please? This site is basically my only source of income and my husband doesn't have a job so basically i am the income provider which kind of s%$^ on my end. I just want an honest run on my account and anyone who has any suggestions so i can make any changes if changes need to be made I will be more than happy to do so. I am basically on the breaking point here. thanks everyone,

Michelle

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Michelle M
September 2015

account suspended with no warning due to billing not verifiable

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I am trying to figure out what is wrong with my account. I comply by the terms and agreement. I don't sale fake clicks or fixed pricing. My site is an online cpm advertising firm and I am basically partners with clicksor. For some reason my site was disapproved due to billing not being verified. I checked with bank and everything is working fine on their end and billing info matches the billing info on adwords. This is a new account and first time advertising. I just want to know if its a glitch in adwords system or something else google is not telling me because my account is suffering when everything is 100% meeting googles policy. I am willing to meet adwords 200 percent if they tell me something but I keep getting robot canned responses with teh same messages. it seems that they just copy and paste and clickon send on the emails and never take a look at anything. I just want a person to look into this for me and I will stop being a pest Smiley Happy Anyone willing to help me please? This site is basically my only source of income and my husband doesn't have a job so basically i am the income provider which kind of s%$^ on my end. I just want an honest run on my account and anyone who has any suggestions so i can make any changes if changes need to be made I will be more than happy to do so. I am basically on the breaking point here. thanks everyone,

Michelle

Re: account suspended due to billing not verified. please help me.

Top Contributor
# 3
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended due to billing not verified. please help me.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi MosheTLV,
thanks for your help. here it goes:


Your account has been suspended!

Hello Michelle,

Thanks for writing in. We understand that you're concerned about the status of your AdWords account xxx-xxx-xxxx.

Michelle, while reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

If you believe that you meet all of our Terms and Conditions and would like to appeal the suspension of your account, please fill in the following form:
https://support.google.com/adwords/contact/pf_suspended

We appreciate your cooperation and regret any inconvenience caused.

Sincerely,
XXXXXXX

Re: account suspended due to billing not verified. please help me.

Top Contributor
# 5
Top Contributor


Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended due to billing not verified. please help me.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi MosheTLV,

Okay I will fill out the form again but can you please have someone really take a look into this for me and if they do can they pinpoint it for me. maybe escalate the case for me Smiley Happy would really appreciate it. thanks MosheTLV

Regards,
Michelle

Re: account suspended due to billing not verified. please help me.

Top Contributor
# 7
Top Contributor
Please share the website URL
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended due to billing not verified. please help me.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi MosheTLV,
Hopefully I can get this issue resolved soon. Would really love to see my ads run on adwords again. I just feel victimized here and am trying my best to pinpoint what may be wrong. Any feedback I receive is greatly appreciated. I filled out the form yesterday and this morning I saw google bot visited my site again but didn't receive any email notification just yet. Hopefully my issue can be escalated soon and that a live person willing to help can offer me email correspondence into what steps I can take if its not the promo code because I know billing is not the issue here.

Patiently waiting for your reply ,
Michelle :-)

Re: account suspended due to billing not verified. please help me.

Top Contributor
# 9
Top Contributor

Hello again;
I did not have the time to thoroughly check the site, but having a brief look, at the site there are - in my opinion - many violations: among them (examples only):

 

  • The site seems to be violating the advertiser claims section of the Policy (e.g.  where is a list of sites an advertiser can advertise in? What is the charge / cost?.... How can a publisher make a money? How does the system work -the algorithm is not explained...)
  • You are collecting personal information on a non SSL page, and without a privacy policy.
  • The testimonials are not supported.... (Again a violation of the advertiser claims
  • There is no physical contact....

 

And I could go further. - These are examples only.

The bottom line: - my opinion:  this business (at its current format)  cannot be advertised on Google, _

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended due to billing not verified. please help me.

[ Edited ]
Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi MosheTLV,

1.)
a.) Publishers can make money by adding advertiser ads on their site. It is explained clearly on this page:  :-)
b.) Most of the cpm networks advertising on adwords don't list sites that ads will appear on but if this will help I will add it.
2.) Okay I will make changes to that and have advertisers signup in a https:// I appreciate that
3.) How can you support testimonials. Do I need to include a link to their site instead of their company name. ?
4.) I will add my address there Smiley Happy

Now given that if I make those changes do you think that will change the red flag to green and my ads will stat running on adwords again.

I really appreciate your feedback and I am extremely happy that you took a look at my site and offered your help. This means alot to me :-) Looking forward to your next reply Smiley Happy