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account suspended because your billing information can't be verified.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

please I created the adword account and campaign a while ago. My card was charged sucessfully but later saw my account was suspended. I tried resolving the issue with an email but that did not help. I am an US citizen currently working and living in Vietnam so that may be the reason for this error "Your account is suspended because your billing information can't be verified." (Possibly wondering from the log in locations because I delt with this from Paypal as they locked out of my account and that was resolved with one quick phone call) I tried to change my card details but saved it with the wrong expiry date then that led to my suspension. I changed it after seeing the notification and then it was final. This is my first and only time of such violation and I depend on Adwords for my business. Please I hope this gets resolved quickly. I am the only one and sole proprietor of my business. I cannot get to customer service so I have used this email.

1 Expert replyverified_user

Re: account suspended because your billing information can't be verifi

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
The site I built campaign for is www.waterlustshop.com

Re: account suspended because your billing information can't be verifi

Top Contributor
# 3
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: account suspended because your billing information can't be verifi

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Yes I have submitted a case file on May 22 when you posted your reply and I have not seen any reply since then. Should I do it again? It has been over a week.

Re: account suspended because your billing information can't be verifi

Top Contributor
# 5
Top Contributor
Check your incoming mail. (The email which you use to log into the account).
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended because your billing information can't be verifi

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Still nothing. I still only have the initial email:

Re: [2-2355000003690] Account suspension due to violation of Terms & Conditions

And another. I tried to send a pic of my ID and my card I use with the vital parts blacked out but still no reply. I am anxious to get back to advertising. I dont think other than payment that I am not in Violation of anything else. I just sell water toys and comply with the terms and agreements.

Re: account suspended because your billing information can't be verifi

Top Contributor
# 7
Top Contributor
Then this means that "case closed". - You are suspended. I'm sorry
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’