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account still not active after 48 hours

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

all my payment information has been entered properly and provided for but still my ad is not live. will some one please help me to understand why it is so?

2 Expert replyverified_user

Re: account still not active after 48 hours

Rising Star
# 2
Rising Star
Hi,

Account not active mean your ads not running yet? Usually you get the account not active message when you have some problem with the billing information.

If your ads not active go to campaign and check ad status bubble and let us know what are the reason shown in that

Re: account still not active after 48 hours

Top Contributor
# 3
Top Contributor

Hello,

 

When you hover mouse over the speech bubble of any keyword in your account, what message are you getting?

 

Does it say account under review or ads not running due to billing etc...?

 

What is the current status of your ads? Active, under review or what?

 

Let us know so that Community can address it specifically.

 

Pankaj

account still not active after 48 hours

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I have this same and it’s my Campaign that’s under review I was assured it would be sorted within 48hrs it’s gone well over this and still under review