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account is suspended because your billing info.. can't be verified

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

please some one help me i have started with google since 3 month ago and every thing was ok but before 10 days ago this message is appear and my ads not run yet and google support not help me at all 

[edited]

 

2 Expert replyverified_user

Re: account is suspended because your billing info.. can't be verified

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

Re: account is suspended because your billing info.. can't be verified

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi kandarp,
I fill this form several times before and there is no solution by the support team
is there any thing to do

Re: account is suspended because your billing info.. can't be verified

Participant ✭ ☆ ☆
# 4
Participant ✭ ☆ ☆
Hey Elkhattib,

First, I suggest that you need to contact the bank and ask for the confirmation about the credit card that you're using. Sometimes they will decline charges on things like AdWords.

If you are not getting mail then I would suggest to try again calling our customer support team, they will look at your account specifically in more detail https://support.google.com/adwords/answer/1385067?hl=en

Re: account is suspended because your billing info.. can't be verified

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
thanks Kandarp,
I'll call the bank now

Re: account is suspended because your billing info.. can't be verified

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
hey, Kandarp.
I called the bank and they confirm no problem about it

Re: account is suspended because your billing info.. can't be verified

Top Contributor
# 7
Top Contributor

Hello,

 

If you have already filled up the form mentioned above, you must have received some reply from the AdWords support on this issue. Is it possible to share that by removing all personal identifiable info from there?

 

Pankaj

Re: account is suspended because your billing info.. can't be verified

Community Manager
# 8
Community Manager
Hi Elkhattib A,
I have removed any personal information from your question for security purposes.

If you are still facing issues with this, please contact AdWords support as Kandarp mentioned.

Kathleen

Re: account is suspended because your billing info.. can't be verified

[ Edited ]
Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi, pankaj1782, i receive this message today.

 

Thank you for us. While reviewing your account, observed behavior specialists suspect in payment activity in this account or other accounts with AdWords. To help prevent any unauthorized activity, was suspended accounts for AdWords.

For more information about the items on the expense of using AdWords, please refer to the terms and conditions on the link: https://www.adwords.google.ae/select/tsandcsfinder .

If you think you meet all of the terms and conditions, and you want to apply for an objection to your comments, please fill out the form below:
https://support.google.com/adwords/contact/pf_suspended

We appreciate your cooperation with us.

Re: account is suspended because your billing info.. can't be verified

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi KathleenG,
Believe me no one from AdWords support responds and when i called them the answer machine told my that my account suspended just that.